customer service adviser in south east london

posted
job type
contract
salary
£ 20,293 per year
apply now

job details

posted
location
south east london, london
job category
construction & property
job type
contract
working hours
Full-Time
salary
£ 20,293 per year
reference number
CSA1
phone
0203 680 0630
apply now

job description

Customer Service Adviser

An exciting opportunity has arisen for a Customer Service Adviser based in a Housing Association in South East London.

Post: Customer Service Advisor

Rate: Circa £20,293 - £22,500 per annum,

Fixed Term Contract (6 months)

All shifts are flexible as required between 8am - 8pm, Monday-Friday

We are looking for an experienced Customer Service Adviser to effectively handle customer enquiries received either by telephone or online and process the associated tasks whilst providing an excellent customer service experience. Also to effectively handle customer enquiries received either by telephone or online and process the associated tasks whilst providing an excellent customer service experience.

The main duties of the role are as followings;



* Provide excellent service to all internal and external customers that contact the customer service centre, dealing with housing management and maintenance calls and emails.
* Contribute towards team objectives and key performance indicators. Having regard for customer experience and business excellence satisfaction at all times.
* Contribute towards team objectives and key performance indicators. Having regard for customer experience and business excellence satisfaction at all times.
* Maintain the necessary relevant records and systems. E.g. Log ASB 1st response calls on system; raise accurate orders and appointments, via software to the correct contractor.

Requirements



* Experience of working in Social Housing.
* Experienced in delivering excellent customer service in a demanding environment.
* Able to work from your home environment and collaboratively as part of a team delivering in a fast paced, target driven environment.

Clients are looking to interview and shortlist shortly, so please submit your CV promptly for consideration.

Please apply with submission of your CV and Abs Valentino from our London CPE office will be in Touch. For more information and a confidential chat about the position, please do not hesitate to call us on 0203 680 0630

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

housing association experience,housing experience,housing,local authority experience