customer service advisor in basingstoke

job type
£ 8 per hour
apply now

job details

basingstoke, hampshire
job category
customer services
job type
£ 8 per hour
reference number
0207 400 6010
apply now

job description

Do you enjoy helping with pensions claims and customer queries? Is first class customer service your top priority? Do you have a keen attention to detail? If the answer to these questions is yes, then keep reading and apply for this role today.

One of the UK's leading providers of business services is looking for a range of Customer Service Administrators in the Basingstoke area.

Key Responsibilities

* This role will be working within a number of departments where you will be responsible for the each customer query that comes through to your desk
* You will be making key decisions on problems and queries, handling a number of calls each day and conducting the support administration
* Ensuring a high level of customer service and empathy when interacting with customers who are in need of assistance with concerns to pensions
* There are a variety of systems and tools to assist you when processing each query and full training will provided
* You will be privy to sensitive personal data and will require empathy when assisting the customers with their claims
* Shift patterns will range between the working hours of 08:00AM to 20:00PM with the potential to extend to week end days depending on customer demand

This role is initially contracted on a 6 month temporary contract with the hope of making that more permanent in the future.

To be suitable for this role you must meet the following requirements:

* Live a commutable distance from Basingstoke
* Have a great attention to detail and good organisational skills
* Possess a positive approach to customer service and administration

Randstad Business Support is acting as an Employment Business in relation to this vacancy.


customer care,people oriented,problem solving,teamwork,verbal communication

educational requirements

secondary school