customer service advisor in coventry

job type
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job details

coventry, west midlands
job category
secretarial & admin
job type
working hours
reference number
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job description

Looking for variety in your daily routine? Have you considered a career in the fleet industry?

We have an exciting temp to perm opportunity to join a company whose forte is automotive. If you love working in a driven, customer focused and friendly environment then you'll feel right at home as part of this dedicated team. With the office conveniently located on a business park you never have to worry about parking. The role is based in the Coventry area. Temp to Perm

Your Responsibilities:

* Support all customer requirements
* Support all supplier requirements
* Deal with all queries on the phone and via online
* See to the query process from start to finish
* Deal directly with clients keeping them updated on the progress of their order
* Maintaining and delivering a first class customer service experience at all times
* Representing the brand name in a positive and professional way at all times
* Have a close eye for detail in all that you do

You'll be expected to organise vehicle repairs and liaise between suppliers, repairers and customers. You will ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:

* Strong customer focus
* Knowledge/experience of vehicles/cars etc from a previous role
* Effective communication - both written and verbal.
* Passion for cars, bikes, mechanics
* Confidence and competence at making external calls and answering inbound calls
* Problem solving skills
* Ability to plan & organise
* IT Literacy
* Proven ability to work under pressure


* On-site parking and cycle storage
* 28 days holiday
* Flexible benefits

The hourly rate for this role is £9.74, temp to Perm

If your passion for cars drives you to deliver a high-quality personal service, no matter the query or enquirer then this is for you, apply today.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


customer services Administration

educational requirements

high school