customer service advisor in solihull

posted
job type
permanent
salary
£ 17,000 per year
apply now

job details

posted
location
solihull, west midlands
job category
customer services
job type
permanent
salary
£ 17,000 per year
reference number
HECSH
phone
0121 212 0142
apply now

job description

Are you an experienced customer support advisor available immediately for your new role? Do you want to learn a new product, and work for a company that offers full training and support from the start?

My client near to the centre on Solihull is recruiting for a customer service advisor to join their expanding team. You will be working in a medium size office on the customer service desk with around 12 other people.

Your responsibilities as a customer support co-ordinator



* Ensure that each contact with a client is an enjoyable, happy and rewarding experience
* Continually enhance knowledge on the product
* Managing incoming contact from the customer via email and phone
* Logging of Incidents / Requests in the support ticketing system
* Categorisation of Incidents with respect to their severity and urgency
* Work with team and team leader to keep up with workload of incoming calls and emails
* Escalate any issues to team leader - applicant support team

Your skills experience



* At least 18 months experience in a customer service role
* Ability to work at pace, and maintain professionalism at all times
* Computer Literate
* Excellent manner over the telephone

Benefits to you



* Salary of £17- £18k depending on experience
* Parking on site - close to Solihull train station
* Friendly team - full training provided

If you feel this is the role for you, please click apply!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

customer service, administration