customer service advisor in sunderland

posted
job type
permanent
salary
£ 17,000 per year
apply now

job details

posted
location
sunderland, north east
job category
customer services
job type
permanent
working hours
Full-Time
salary
£ 17,000 per year
reference number
MJ76320

job description

About Our Client

Our client is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.

Job Responsibilities:



* As a Customer Service Advisor, you'll be an essential contact for our customers, providing expert advice on the products and services that will support them through some of the most important moments of their lives.
* You'll be encouraged to grow in your role, and work in new innovative ways - and you can expect the training, development and digital skills you need to deliver the excellence our customers expect.
* Taking ownership of the customer experience, by providing excellent service to help deliver on customer ambitions and day-to-day banking needs
* Deepening customer relationships to help grow the business
* Becoming an expert in fraudulent activities
* Working collaboratively with colleagues to deliver on our vision to be the 'go-to' bank
* Living our values

Preferred Skills:



* Experience of dealing with complex customer queries and complaints
* Excellent verbal and written communication skills
* Experience of operating in a customer-facing or telephony role where service is paramount
* Proven ability to meet performance standards

Where will you be working?



* With over 1,700 employees, or client offers many facilities including a discounted gym, the convenience of an ATM and even a Personal Banker who visits regularly to assist all employees with their banking.
* Everything is shaped by our values of Respect, Integrity, Service, Excellence and Stewardship. Your success is not just about what you achieve, but about how you achieve it.

Apply today and make a real difference to support the customers of the future.



Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

handle complaints