customer service advisor in worcester

posted
job type
temporary
salary
£ 9.15 per hour
apply now

job details

posted
location
worcester, west midlands
job category
customer services
job type
temporary
working hours
Part-Time
salary
£ 9.15 per hour
reference number
CS-2105-PT
apply now

job description

Are you looking for your next exciting challenge and have a proven track record of providing exemplary customer service? Are you looking for part-time hours to fit around your life?

We are looking for you to join our expanding contact centre based on site within a world leader of the engineering and electronics industry.

Benefits:



* Annual bonus scheme
* Annual leave entitlement of 28 days a year PRO RATA

* 33 days PER ANNUM after 12 weeks (including bank holidays)

* Free parking available
* On-site subsidised canteen

Pay Rate and Hours:



* £9.15 PER HOUR

* Increasing to £10.14 PER HOUR after 12 weeks!



* Monday-Friday, 16:00PM-20:00PM
* Rotating Saturdays, 08:00AM & 17:00PM

* 4 hour shift
* 2 out of 5 rota

* Rotating Sundays

* 1 out of 5 rota
* 1 day in Lieu

Responsibilities:



* Providing world class customer service, undertaking all relevant customer interactions and the accurate capture of customer data.
* Advise customers of the best services available to them, maintaining relationships and using your initiative to resolve queries and complaints.
* Training is provided and so will be able to provide the best technical advice and support to customers to ensure their needs are met and their expectations exceeded.
* Work within a great team you will contribute to the overall performance and work towards achieving and maintaining the department and your own personal goals.

Requirements:



* Attend an evening assessment centre on Tuesday 2nd July 2019
* Previous experience as a Customer Service Advisor and/or be familiar with working within a contact centre environment.
* IT literate with a good standard of literacy and numeracy and possess GCSE grade C or above in English and Maths
* Excellent attendance record and be punctual
* Quick thinking and able to problem solve/use their own initiative
* Personable with the ability to build strong relationships with customers and colleagues in a pressured environment

This is an ongoing temporary assignment with an immediate start. Please be aware we will require a Sanction and CRB check

Does this sound like the perfect job to you? Apply today for immediate consideration!

skills

customer care