customer service and promotions fulfilment executive in city of london

posted
job type
permanent
salary
£ 28,000 per year
apply now

job details

posted
location
city of london, greater london
job category
customer services
job type
permanent
salary
£ 28,000 per year
reference number
17/11/2017
phone
020 7400 6010
apply now

job description

Sports enthusiast? Customer focused? Enjoy problem solving? Happy to work the Night Shift? Then this role as a B2B Customer Service and Promotions Fulfillment Executive is the role for you.
In this role you will provide first class customer service in terms of response times to emails/queries, resolution of client enquiries and the management of all clients' promotional offers and awards.

You will work closely with other departments to ensure that the best levels of services are offered at all times to clients and their customers.

Duties will include but not be limited to the following:

*Resolve customer queries by email
*Ensure all clients' promotional offers are managed and accurately fulfilled.
*Processing withdrawals for customers.
*Inform clients of errors/adjustments by trading desk.
*Liaise with other departments (trading; marketing; technology) to ensure issues are resolved.
*Provide administrative support for the Sales and Marketing team in promotional and sales campaigns (as required).
*Ensuring age verification/ KYC processes all run according to Gambling Commission procedures.
*Understand and resolve clients' IT and technical issues promptly avoiding the need to escalate the problem to our IT department.
*Assist settlements and quality control of market settlements.
What we're looking for:

*Understanding of betting and a passion for sport.
*Good communicator and the ability to explain things clearly (in all situations).
*Excellent attention to detail.
*Ability to work with a team.
*Good level of numeracy.
*Flexibility to work evening and weekend shifts on a regular basis.

Interested in this role, please apply via lewys.hill@randstad.co.uk or 0207 786 8042.


Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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skills

customer care