customer service associate in chelmsford

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chelmsford, east of england
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customer services
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Customer Service Associate
Do you wish to further develop your customer service skills within a leading insurance company? Are you looking to kick-start your career within financial services or would you like to transfer your current skill set to a customer focused role? Working within the customer service team, you will have the opportunity to use your skills and ideas to provide outstanding support to customers.

I am looking for customer service professionals to join a leading insurance company.

Working hours: 35 hours Monday - Friday 9AM -5PM
Location: Eastwood House, Glebe Rd, Chelmsford, CM1 1QW
Contract: 3 month contract role
Salary: £8.83 p/h

Whilst working for this leading insurance company, you will be working alongside a team of Client Managers who manage a large book of business for commercial insurance.
*You will be making phone calls to current clients obtaining information, working in house systems and undertaking generic admin duties.
*Handling telephone calls from client employees by responding to their requests and queries. Responsibilities may include:
oAnswering queries effectively and efficiently
oProviding additional support and information via inbound and outbound calls, mailbox management, assisting with system navigation, handling changes to personal details and pin resets

*GCSE Level (or equivalent) in English and Maths, grade C minimum, and/or in depth, relevant work experience
*Previous experience within a busy customer services environment
*Experience of prioritising own workload, and meeting tight deadlines
*Prior experience within Flex BC role
*Previous phone experience within a pensions/financial environment

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003


communication,customer care,problem solving,teamwork,verbal communication