customer service associate in chelmsford

posted
job type
temporary
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job details

posted
location
chelmsford, east of england
job category
customer services
job type
temporary
working hours
Full-Time
reference number
MJ64770
apply now

job description

Customer Service Associate
Do you wish to further develop your customer service skills within a leading insurance company? Are you looking to kick-start your career within financial services or would you like to transfer your current skill set to a customer focused role? Working within the customer service team, you will have the opportunity to use your skills and ideas to provide outstanding support to customers.

I am looking for customer service professionals to join a leading insurance company.

Working hours: 35 hours Monday - Friday 9AM -5PM
Location: Eastwood House, Glebe Rd, Chelmsford, CM1 1QW
Contract: 3 month contract role
Salary: £8.83 p/h

Whilst working for this leading insurance company, you will be working alongside a team of Client Managers who manage a large book of business for commercial insurance.
*You will be making phone calls to current clients obtaining information, working in house systems and undertaking generic admin duties.
*Handling telephone calls from client employees by responding to their requests and queries. Responsibilities may include:
oAnswering queries effectively and efficiently
oProviding additional support and information via inbound and outbound calls, mailbox management, assisting with system navigation, handling changes to personal details and pin resets

Experience
Essential
*GCSE Level (or equivalent) in English and Maths, grade C minimum, and/or in depth, relevant work experience
*Previous experience within a busy customer services environment
*Experience of prioritising own workload, and meeting tight deadlines
Preferred
*Prior experience within Flex BC role
*Previous phone experience within a pensions/financial environment

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

communication,customer care,problem solving,teamwork,verbal communication