customer service french & spainish in birmingham

posted
job type
permanent
salary
£ 18,000 per year
apply now

job details

posted
location
birmingham, west midlands
job category
customer services
job type
permanent
salary
£ 18,000 per year
reference number
ZK0020
phone
(0) 121 212 0142
apply now

job description

Motivated by customer service? Fluent in both French and Spanish? Looking for a role where you can utilise your excellent customer service skills and language ability? If so this could be the role for you!

As a customer services advisor is responsible for delivering high quality post sales support to all internal and external customers. As a customer services advisor you will manage incidents and take responsibility for the necessary corrective actions to reach successful resolution. In addition, the ideal person for this role will take ownership of courier deliveries and responds to customer requests.

Responsibilities



* Logs all customer telephone / email queries
* Details text with concise notes / actions
* Deals with replacement orders
* Arranges the return of incorrect / damaged / faulty items
* Applies coding lines to each incident
* Tracks deliveries with couriers
* Works towards the reduction of open incidents
* Processes email queries from internal and external customers

What You'll Need



* Be fluent in Spanish and French
* Be educated to GCSE Level - English and Maths at Grade C or >
* Have at least three years Customer Service background
* Have a proven track record of successfully resolving customer queries and issues by telephone
* Similar industry background preferred

Whats in it for you?



* Excellent opportunity to grow and progress within the role
* Working with a team with a real 'family feel'
* On-site parking
* Pension Scheme
* Salary increase after probation

If this sounds like the role for you don't delay apply now!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

skills

problem solving

qualification

NVQ Certificate/Diploma in Customer Service

educational requirements

secondry school