customer service operator in sheffield

posted
job type
temporary
apply now

job details

posted
location
sheffield, yorkshire and the humber
job category
construction & property
job type
temporary
working hours
Full-Time
reference number
Custom-Sheff
apply now

job description

Customer Service Operator-Sheffield- Nights

Do you have the skills and experience to support a busy office and a dynamic team?

Working for a ever growing business you will join a very successful team who will rely on your proactive and organised way of working, to help the continued growth of the business.

Our Benefits Include:



* Weekly Pay
* Holiday Pay
* £9.00 PH
* 8pm until 8am- 4 nights on 4 nights off

Job Description:

Deliver effective and efficient day-to-day service to customers by providing excellent customer

Service when processing maintenance, undertaking compliance related tasks and resolving customer

requests/queries/complaints.

Responsibilities:



* Answering high volumes of calls within agreed targets for each contract.
* Ensuring excellent levels of customer service and service delivery are maintained and
* exceeded
* Process calls, e-mail, fax and web requests via Amey's chosen software.
* Job ownership of all processed requests through to completion. This will include progress
* chasing and liaison with client and on site staff
* Completion of all shift responsibilities such as: monitoring of web events, e-mail events, and
* external web applications systems and running of daily/weekly/monthly reports.
* Performance/improvement report to be sent to Manager at the end of each month
* Ability and confidence to demonstrate system and daily responsibilities to existing and new
* clients
* Proactive chasing
* General administration tasks
* High level of attention to detail at all stages of the request

Qualifications



* English GCSE, Or Equivillant
* Maths GCSE, Or Equivilent
* Security Clearance CTC Level

If you are interested in the role then please apply to the role. Alternatively please call Katie Keogh on 01489560180

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

ability to follow job and safety instructions