customer service representative in solihull

job type
£ 17,000 per year
apply now

job details

solihull, west midlands
job category
customer services
job type
£ 17,000 per year
reference number
0121 212 0142
apply now

job description

Are you an experienced customer service advisor available immediately for your new role? Do you want to learn a new product, and work for a company that offers full training and support from the start?

My client near to the centre on Solihull is recruiting for a customer service advisor to join their expanding team. You will be working in a medium size office on the customer service desk with around 12 other people.

Your responsibilities as a customer support co-ordinator

* Ensure that each contact with a client is an enjoyable, happy and rewarding experience
* Continually enhance knowledge on the product
* Managing incoming contact from the customer via email and phone
* Logging of Incidents / Requests in the support ticketing system
* Categorisation of Incidents with respect to their severity and urgency
* Work with team and team leader to keep up with workload of incoming calls and emails
* Escalate any issues to team leader - applicant support team

Your skills experience

* At least 18 months experience in a customer service role
* Ability to work at pace, and maintain professionalism at all times
* Computer Literate
* Excellent manner over the telephone

Benefits to you

* Salary of £17- £18k depending on experience
* Parking on site - close to Solihull train station
* Friendly team - full training provided
* Immediate starts available

If you have a similar background in customer service and have a technical mindset then click apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


customer service, technical knowledge, administration


customer service, technical knowledge, administration