customer services manager in southampton

job type
£ 40,000 per year
apply now

job details

southampton, hampshire
job category
construction & property
job type
£ 40,000 per year
reference number
apply now

job description


Up to £48000

Whiteley (Southampton)

Are you a driven and motivated Incident Manager who is looking for an immediate opportunity? Do you come from a strong telecommunications background and have experience in handling complaints? Don't look anywhere else; we have the perfect role for you which you can start right now.

A leading facilities company are in need for a proven Incident Manager, to contribute positively towards their vibrant team in Whiteley (Southampton).

* Permanent role
* Immediate start
* Full time; Monday - Friday 8:00am - 5:00pm
* £40,000 - £48,000 salary, experience dependant
* Excellent working environment with driven and motivated workforce

This role is a very varied position, some of your duties will be:

* Managing complaints from the companies telecommunication clients
* Complaints regarding telecommunication masses and the facilities around it
* Manage complaints from incident to resolution
* Put plans in place to prevent it in future
* Manage customer escalations and communicate effectively
* Co-ordinating all major incidents impacting site performance.
* Co-ordinating responses to accidents, Incidents and complaints involving field engineers.
* As directed by the Operations Delivery Manager to progress any technical issue that are impacting aged work.
* Assist Engineers and planning team technically, providing support, advice and guidance to ensure best use of time and resource.
* Route cause analysis of day to day issue for continuous improvement of processes and data.
* Investigate and provide resolutions to issues that impact first time fix, double job handling and unnecessary sub-contracting.
* Required to fulfil operational KPI's as indicated on the balance scorecard.

The current environment is filled with enthusiastic and motivated individuals. If you are interested in joining their customer focused team you first must:

* Must have telecommunications background e.g. Ericsson, Vodafone etc.
* Must hold ITL qualification
* Must have corporate experience
* Desirable - Experience within A/C
* Excellent communication and negotiation skills with customer focused
* Ability to solve problems positively and be pragmatic
* Proven ability to work under pressure and be able to prioritise
* Proactive and solutions driven

This role will be open for the next couple of days, so if you are interested in applying for this great position, please do not hesitate to apply by using the button below. Alternatively please call and speak James West on 01489560180.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.