customer success manager in london

posted
job type
permanent
salary
£ 26,000 per year
apply now

job details

posted
location
london, greater london
job category
customer services
job type
permanent
salary
£ 26,000 per year
reference number
PON/LGJ/CSM
apply now

job description

Are you an experienced Customer Success professional? Do you have proven ability of increasing Customer Service satisfaction and retention? This could be the role for you!

We are working with a well known Global Media company in Central London who are looking for a Customer Success Manager to join their team. This is a permanent, full time position and our client is offering an annual salary of between £26k and £30k (experience dependant).

Main Details:

*Customer Success Manager
*Reporting to: Regional Head of B2B Customer Success - UK & Ireland
*£26-£30k
*ASAP Start

Benefits:

*Working for a well known Media company
*Central London, beautiful location next to the river
*Easy access to many transport links
*Excellent Benefits package

Responsibilities:

●Provide successful, high quality customer journeys for group subscriptions, covering trials, onboarding, engagement and renewal
●Implement strategic engagement plans and tactics to meet the agreed outcomes
●Build an in-depth understanding of customer businesses and requirements
●Provide technical and product expertise to customers and the sales team on content, tools and delivery solutions
●Establish and maintain relationships with key customer contacts (decision makers, buyers, senior readers)
●Collaborate with other teams, e.g. product, customer services and editorial, to deliver against customer priorities
●Work with regional sales and marketing teams to develop and agree plans for key prospects and accounts to achieve the business goals of the region
●Make recommendations to improve internal processes/systems

Requirements:

*Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
*Proven ability to drive and track continuous value of customer subscriptions
*High focus on results and delivering against goals
*Familiarity working with clients of all sizes
*Excellent communication, both written and verbal
*Analytical mindset and can use data to help prioritise and report progress
*Demonstrates a high level of initiative and self-motivation
*Has to be comfortable working in a fast paced, start-up type of environment
*Good collaboration/influencing skills
*Degree level educated
*Comfortable with digital technology

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

skills

accuracy,analytical,attention to detail,attentiveness,caring,confidence,communication,computer,customer care,friendliness,increase customer retention,listening,patience,people oriented,retention,teamwork,time management,verbal communication,written communications

educational requirements

university