customer support agent in city of london

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city of london, london
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customer services
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Customer Service Agent

Do you wish to further develop your customer service skills in the industry of Finance with a leading organisation? Are you looking to kick start a career within financial services or would you like to transfer your current skill set to a customer focused role within a leading investment bank? Working within the customer support team, you will have the opportunity to use your skills and ideas to provide outstanding support to business customers.

I am looking for customer service professionals to join a leading investment bank.
Working Hours - 35 hours Monday - Friday, between 8AM - 8PM

Location - London

Salary - £23,000 - £25,000 per annum

Whilst working for this leading financial company you will have the following responsibilities:

* Answering incoming calls from customers and prospects providing product information and services.
* Account opening services as well as account maintenance
* Building rapport with customers to resolve service issues and queries.
* Taking ownership of customer enquiries and responding to escalated customer issues in accordance with agreed procedures.
* Communicating professionally and regularly with leadership and peers on status of accounts and escalations.

Person Specification:

As an advisor, your skills and qualifications will include:
* A genuine interest in the customer
* Adaptable, high energy levels and desire to help others
* Good team player

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003


communication,handle complaints,customer care,efficiency,empathy,listening,patience,problem solving,verbal communication,written communications