decisions officer/ licence reviewer in city of london

posted
job type
permanent
salary
£ 20,000 per year
apply now

job details

posted
location
city of london, greater london
job category
secretarial & admin
job type
permanent
salary
£ 20,000 per year
reference number
Decision maker
phone
020 7255 5579
apply now

job description

This is an exciting opportunity for a Decisions Officer/ Licence Reviewer for an organisation that works closely within the public sector, they regulate the private security industry and work with Security guards in supermarkets and Body guards across the UK). They work with government bodies that require counter terrorism and people trafficking



* To support the company's regulated industry to comply with the regulatory regime to protect the public and to ensure the integrity of the Approved Contractor scheme is maintained
* To assess individual licence applications making appropriate enquiries, assessments, recommendations and decisions applying the company's criteria correctly.
* To liaise directly with medical practitioners and mental health teams in order to ensure applicants with underlying mental health conditions are treated fairly and consistently in line with our criteria.
* To telephone the providers of character references and robustly test their personal knowledge of the applicant / licence holder during the relevant period, maintaining a courteous and professional manner.
* To assess fraudulent documents submitted in support of an application and take appropriate action including referral to external agencies.
* To work closely with other departments and training providers in order to ensure appropriate action is taken against applicants/licence holders where we have corroborated evidence training was received by fraudulent means.
* To undertake Right to Work checks, including the interrogation of Home Office database(s) and to take appropriate action when it has been corroborated an applicant or licence holder does not hold the appropriate visa.
* To work alongside Home Office Immigration Enforcement team in relation to Right to Work

Relevant knowledge, skills and experience:



* Able to understand and interpret legislation and then apply this to every day compliance activity
* Experience in undertaking challenging conversations with people whether this be on the phone or face to face
* Able to persuade and influence people to take the necessary action applying appropriate questioning techniques when required
* Experience in managing caseloads and adhering to tight deadlines involving the exercising of judgement
* Experience of researching information and providing briefing material
* Experience of working in a customer focused environment and development of customer relationship.
* Experience of working within a large team
* Proven ability to prioritise urgent issues whilst achieving outcomes to agreed deadlines
* Ability to communicate (by oral and written means) to a high standard. Excellent oral and written communication skills and to deal with a wide range of people in a professional manner.
* Excellent IT skills
* Experience of effective relationship building with customers and key stakeholders
* Able to act under own initiative, effectively manage own workload, making sound recommendations and judgements on the next required course of action
* Able to take accountability for own performance and development
* Experience in working to a range of performance indicators including productivity, quality and impact
* An uncompromising approach to customer service
* An understanding of the need, and ability, to hold information in confidence when appropriate

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.