first line support engineer in gloucestershire

posted
job type
permanent
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job details

posted
location
gloucestershire
job category
IT
job type
permanent
reference number
MJ61076
apply now

job description

First Line Support Engineer

Are You A Rubik's Cube Master?

You don't have to be but I am currently looking for a great problem solver with a real passion for all things IT. The opportunity is with a fast growing IT services company in Gloucestershire who have worked on some really exciting projects recently and you could be involved with this!

There is a team of 4 fun and welcoming client support engineers ready and waiting to welcome you into their team. The company itself has a real tight knit community feel to it and this is your chance to be a part of its expansion.

This company isn't just looking for somebody to slave away; they have recently had sign off for a large training budget this financial year and want to spend it all on their lucky staff.

On offer for the lucky individual is: a competitive salary, 23 days holiday, Company pension, optional healthcare and as previously mentioned, vast amounts of training.

But what will I be doing?



* First line on site support for clients.
* Travelling to client sites to support them face to face (in a provided pool car)
* Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations
* Manage own ticket queue and work schedule in an efficient manner
* Assist on Project work and Projects run from the Service Desk
* Provide excellent and effective customer service at all times
* Provide pre-sales support to existing customers

Sounds great, but what do I need to have?



* Will have good customer service skills and have experience in providing customer service
* Will have over 1 years' experience working in an IT support environment covering a number of different technical areas
* Should be able to demonstrate good communication skills, written, over the phone and face to face
* Will have experience in troubleshooting Microsoft environments
* Will have a willingness to learn new skills in a face paced environment
* Comfortable working within a team or on own initiative
* Full clean UK driving licence
* If you have a formal IT qualification that will really put you in a good position for this.

Technically you will have experience with:



* windows server 2003/2008/2012/2016
* windows 7/8/10
* Office 2003/2010/2013/2016/365
* VMware or HyperV

For you to grow alongside this exciting company, don't hesitate and get in touch now!

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

infrastructure