graduate customer retention advisor in manchester

posted
job type
permanent
salary
£ 20,000 per year
apply now

job details

posted
location
manchester, greater manchester
job category
graduate
job type
permanent
salary
£ 20,000 per year
reference number
31416692
phone
01625 255 255
apply now

job description

Job Title: Graduate Customer Retention Advisor
Location: Manchester
Salary: £20,000 (+ OTE of up to £41.5K!)

Sector: Retail

A multi-award winning enterprise that has been listed on the London Stock Exchange for the last 4 years, our client are a multi-million pound renowned online retailer. They’re looking to bring on board ambitious graduates to help continue driving the impressive growth they’ve had in recent years.

Joining their Point of Service team, you’ll employ a consultative approach when speaking to customers that have already bought from the website, upselling protection plans for products bought by those customers. There are plenty of opportunities for weekly on target earnings, as well as lucrative seasonal incentives for highly driven individuals.

As a Graduate Customer Retention Advisor, you’ll obtain a comprehensive knowledge of the company and its offering whilst starting on a low target which will slowly increase as you gain confidence with the company proposition – you’ll be contacting people that have bought from AO.com in the past 7 days.

The Role:
  • Obtain a thorough knowledge of company products and services
  • Perform client outreach by calling existing customers and explaining how company can help them further (cross-selling and upselling protection products)
  • Following up on inbound warm leads generated from marketing activity
Benefits/What you get: 
  • Basic salary of £20,000
  • Potential OTE of up to £41.5K!
  • Regular company incentives for high performers
  • Structured progression opportunities
  • Vibrant, fun offices in central Manchester
  • Company social events held throughout the city!
You’ll be joining a culture of development in addition to an already recognised graduate employer – this is a great opportunity to gain exposure in customer centric role in a supportive and fun environment.

You’ll need to be:
  • Educated to degree level in any discipline
  • Excellent communication and interpersonal skills
  • Commercial acumen
  • Confident and resilient with a strong work ethic
Next Steps: 

If you require this job specification or to apply in an alternate format please visit the Pareto website.

(Please note that due to the high volume of applications we receive we are unable to contact all applicants directly. If you haven’t heard from us within 28 days please consider your application to have been unsuccessful.)