head concierge in city of london

job type
£ 25,000 per year
apply now

job details

city of london, greater london
job category
construction & property
job type
£ 25,000 per year
reference number
apply now

job description

Head Concierge

up to £30k p/h

London (Canary Wharf)

Are you a driven and motivated Head Concierge who is looking for an exciting opportunity? Do you pride yourself on quality customer service? Don't look anywhere else; we have the perfect role for you which you can start right now.

A leading housing company has an exciting position for a proven Head Concierge to contribute positively towards their vibrant team in London (Canary Wharf).

* Permanent role
* up to £30k (experience dependant)
* Shift: 7am - 7pm; 4 on - 4 off
* Excellent working environment with driven and motivated workforce
* Excellent benefits and incentives

This role is a very varied position, some of your duties will be:

* The Head Concierge is to meet and greet the residents and other key stakeholders,
* answering enquiries by telephone, door entry system, email or callers to the respective desk
* To conduct and contribute to regular departmental communications meetings, ensuring objectives are reviewed and results monitored and minutes recorded
* Conduct yearly appraisals for all staff to review their general performance, discuss existing problems and areas of improvement
* Co-ordinate the recruitment process in conjunction with HR for all Concierge staff
* Maintain, improve and effectively manage the Deputy Head Concierge, Concierge Team, Yard Team and Loading Bay staff members
* Ensure all relevant training courses and refreshers courses for staff are undertaken
* Being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources
* Control and access information regarding all security fob management
* Assist the residents, guests and other key stakeholders with job tasks and individual requests to be dealt with efficiently whilst maintaining desired manning levels
* The Head Concierge must ensure that the highest levels of customer care and service are maintained at all times
* The Head Concierge must deal effectively with complaints, diagnosing the best course of action and remain courteous at all times
* The Head Concierge must maintain a clean and smart appearance at all times, wearing the appropriate attire
* Ensure effective security of residents and the building at all times, including monitoring any CCTV / radios and aid the smooth running of car parking facilities, ensuring appropriate registers are up-to- date
* The Head Concierge should check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building
* Report any suspicious/unusual behaviour, calling the relevant authorities if necessary
* Correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency
* Responsibility for all deliveries to each reception desk, ensuring the correct system is in place in regards to receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk
* Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys
* Whilst on shift the Head Concierge is responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken; this includes firealarm and smoke vent testing
* Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems
* Should be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events to the relevant parties. Will put a system in place to ensure this happens in each development
* Monitor all Patrol duties include: logging start and finish times with the correct procedure, vary patrol routes carrying out random spot checks and filling in when required

The current environment is filled with enthusiastic and motivated individuals. If you are interested in joining their customer focused team you first must:

* Needs to take pride in appearance
* Helpful, with great customer service
* Previous experience
* Immediately or short notice availability
This role will be open for the next couple of days, so if you are interested in applying for this great position, please do not hesitate to apply by using the button below. Alternatively please call and speak James West on 01489560180.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.