help desk advisor in manchester

posted
job type
permanent
salary
£ 15,000 per year
apply now

job details

posted
location
manchester, greater manchester
job category
customer services
job type
permanent
salary
£ 15,000 per year
reference number
CH.ASL
phone
0161 247 8802
apply now

job description

Customer Service Advisor - Manchester City Centre

£15,000 to £18,000 depending on experience

Monday to Friday 2 week rotation (Wk1: 8.30am - 5.30pm & Wk2: 9am - 6pm)

Do you have great admin experience? Enjoy the diversity of the Customer Service? Do you want to take the next step in your career working for a well established growing company?

I am recruiting for my client an industry leader in their specialism. They are looking for an experienced and enthusiastic individual to support their Helpdesk team. This is a role where you will be working in a busy sales and projects office environment so initiative and fast pace is imperative for the role.

Responsibilities:



* Assisting team with dealing with large national accounts
* Dealing with senior clientele/national accounts
* Inbound/outbound calls
* Liaising with our engineers, suppliers, and subcontractors
* Projects and sales administration - Using a bespoke workflow system, outlook and excel
* Monitoring emails
* Creating job sheets

Experience Required:



* Competent in Microsoft Office applications, in particular Word, Excel and Outlook
* Excellent telephone manner
* Ability to use initiative to manage workload and take direction
* Flexible approach to working, including paid overtime on occasion
* Proven experience working in a fast pace environment

Desirable Skills



* Experience working in a helpdesk/customer service
* Administration Experience
* Geographical knowledge - UK
* Ability to work well in a team

If this sounds like you, apply now! They're looking for an immediate start!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.