help desk operator in halifax

job type
£ 10 per hour
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job details

halifax, west yorkshire
job category
customer services
job type
£ 10 per hour
reference number
0207 400 6010
apply now

job description

Are you enthusiastic and passionate about providing first-class customer service? Do you want the opportunity to learn and grow in a dynamic and fast-paced environment? Do you enjoy problem solving and troubleshooting? If the answer to these questions is yes, then keep reading and give us a call!

One of the UK's leading banking institutions is looking for Help Desk Advisers to join their ATM team in their offices in Copley Data Centre, Halifax

* You will be looking to take various calls throughout the day in regards to ATM problems and queries.
* Referring to online resources and handbooks to provide assistance in the completion of resetting and general machine maintenance
* Carry out more complex clerical/technical support tasks where answers are readily available but some judgement may be required, ensuring that the work is completed accurately and adheres to specified Group policies, processes and procedures
* Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries & issues escalating as appropriate
* Act as a source of expertise to junior/less experienced colleagues providing coaching and support where necessary and identifying more formal training where appropriate
* Identify and suggest improvements to new and existing processes, procedures and systems
* Where required verify and check the work of other colleagues
* When required support line management with implementation of changes in own work area
* Work is typically allocated and monitored on a weekly to monthly time frame

This role is initially contracted for 6 months which will form the basis of a trial period with the aim of extending this role into various positions.

This position is full-time and you would be required to work a variety of hours between 09:00 and 17:00 Monday to Friday.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.


problem solving


NVQ Certificate/Diploma in Customer Service

educational requirements

secondry school