helpdesk advisor in leicester

job type
£ 20,000 per year
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job details

leicester, leicestershire
job category
job type
£ 20,000 per year
reference number
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job description

Are you an experienced Helpdesk Advisor? Are you looking to take on a new challenge with a leading LPG Supplier? If so we are looking for individuals just like you!

We have an opportunity for a Helpdesk Advisor to join a leading client of ours on a permanent basis.

Our client is looking for an enthusiastic team player with experience working in a fast-paced environment to join their helpdesk. You will work alongside existing Emergency Helpdesk team members helping to ensure that calls made to the Emergency line are answered in a timely manner and dealt with in line with company procedures.

This role will be working on a shift pattern of 4 days on and 4 days off, rotating between: 06:00 - 18:00, 07:00 - 19:00, 08:00 - 20:00. You must have a flexible working approach and be willing to work overtime when required to cover colleague's absences / holidays.


* Competitive salary + bank holidays
* 20 days holiday
* NEST pension scheme
* Death in service benefit

Responsibilities include:

* Answering and logging calls from customers reporting faults
* Troubleshooting / diagnosing equipment faults & guiding through basic equipment resets
* Triaging callouts to ensure that highest priority jobs are dispatched before jobs of a lower priority
* Dispatching engineers within SLA's
* Completing administration tasks in a timely manner in accordance with set guidelines
* Other duties may be undertaken as required

Experience, qualifications and skills:

* Experience answering customer phone calls - this doesn't have to be in a call centre
* Good communication skills
* Patient approach, staying calm under pressure as workload increases
* Strong team ethic, working as a team, for the team
* Have a positive attitude towards Health & Safety and be committed to safe working practises

Desired experience & skills:

* Experience working on a helpdesk
* Experience in dispatch of engineers
* Ability to problem solve especially when working under pressure
* Excellent listening skills with ability to think on the job

If this role is of interest to yourself, and matches your skills sets and experience then please click apply below to submit your CV. Please ensure your up to date contact details are on your CV before applying. If your application is shortlisted, we will call you and discuss the role in further detail to ensure this role is what you are looking for and meets our clients needs.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.