housing officer in winchester

job type
£ 14.22 per hour
apply now

job details

winchester, hampshire
job category
social care
job type
£ 14.22 per hour
reference number
01793 491444
apply now

job description

Are you an experienced housing officer with specific expertise in dealing with anti-social behaviour? Do you have the CIH professional qualification? Are you looking for immediate temp work to cover a period of approx 4 months or longer? If you can answer yes to these questions, please read on as this opportunity could offer you immediate work

As a housing officer you will be responsible for providing a customer focused and quality service to tenants within housing management. This will include;
*Signing up new tenancies
*Agreeing Tenancy changes
*Managing all enforcement issues
*Ensuring all instances of anti-social behaviour and nuisance issues are dealt with through to possible court appearance
*Regular liaison with residents, estate management and rent arrears team

*Full time hours working 8.30am to 5.00pm Monday to Friday
*Immediate work
*4 month temp assignment
*Central location
*Access to personal accident insurance

Within the role of a housing officer, you will carry out a very varied and rewarding job.
Key responsibilities are;
*Ensuring tenants fulfil their obligations as set out in the Housing Acts, ASB Crime & Policing Act and their tenancy agreement
*Taking a proactive approach with the management of anti-social behaviour, including hate crime, domestic abuse, violence and illegal or immoral activities
*Carrying out risk assessments and manage all complaints of ASB, from initial complaint through to case closure.
*Accurately record all activities and contact, report and statement writing, liaison with the Police and other departments and them possibly court appearance and eviction.
*Ensuring that victims and witnesses are offered and provided with appropriate support and referral to required support teams
*Maintaining a good level of up to date knowledge relating to relevant best practice, law and legislation
*Keeping all management information and records up to date and in line with policies
*Attend meetings with ASB panels and partners
*Conduct interviews and prepare/support with statements and any required paperwork for court proceedings
*Manage and conduct evictions for tenancy breaches in partnership with relevant partners

Required skill and experience;
*Ability to communicate to a high standard in written and oral form
*Experience of producing legal documentation
*Excellent time management and organisation skills
*High level of accuracy in recording and documenting of information
*Ability to build rapport and work well with internal and external partners and tenants
*Minimum of 5 years experience of working within social housing, specifically able to demonstrate working with and managing anti-social behaviour
*You must have a professional diploma in housing and have the CIH professional qualification
*Full driving licence is essential

Personal attributes;
*Confident and personable
*Works well under pressure
*Diplomatic and able to manage confidential information
*Customer focused
*Ability to remain calm and collected when dealing with a high level of tough and often stressful cases

If you have all of the required experience and can start asap, please apply now or call the branch for further information.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.


be able to manage challenging situations