inbound customer service in belfast

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belfast, northern ireland
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customer services
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job description

Customer Service Advisor - Swedish, Dutch, Danish

Do you wish to further develop your customer service skills with leading organisation? Are you ready to move forward in your customer service career? These three roles will be paying between £16,598 - £18,998 with bonus and will be located in the centre of Belfast.

This company looks at "how" goals are achieved rather than "what" is achieved, which shows how important it is to implement excellent customer service towards clients.

Hours: 40 hours a week on a rotational pattern. Monday to Sunday, 7am - 6pm

Location: Belfast


Belfast is a very welcoming city and we do our best to make sure the move is as easy and enjoyable as possible!

The relocation package will include:

Reimbursement of initial travel costs to Belfast
7 nights in a city centre hotel upon arrival
Support in finding accommodation, opening bank accounts and much more
Advance in wages to help with first month's rent and deposit

Company benefits:
Bright, modern and exciting place to work with excellent staff facilities
City centre location
Onsite gym and canteen
Employee discounts scheme
Pension scheme
Excellent relocation package
Annual Reward & Recognition Ceremony

Whilst working for this leading company you will be required to undertake the following tasks:
Providing a high level of professionalism and customer service for a world leading brand

Handle and respond to inbound phone calls and occasional email inquiries in a call centre environment

Research and resolve inquiries verbally, in writing and online

Maintain and promote a positive attitude whilst meeting productivity goals

Maintain high confidentiality at all times

Person Specification:
Fluency in written and spoken English & Dutch

A minimum of 3 months' experience in a customer service environment

Experienced with Microsoft Office & good working knowledge of internet

The ability to learn and adapt to new software

Ability to work to targets, handling times and customer satisfaction

Experience of working in a team environment

Able to communicate effectively via telephone, with active listening and clearly speaking to the customer along with the ability to communicate effectively via email

Ability to multitask, plan and organize

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003


customer care