it technician in cardiff

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cardiff, wales
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IT Service Desk Technician - Cardiff (£16,000 - £20,000)

A new first line support analyst is needed to join an established, successful, international firm based in Cardiff. They have established a fantastic company culture that supports its employees by providing you with ongoing training to develop your skills.

This business is looking for a new service desk technician because a member of their team has been promoted to a more senior position. They pride themselves on developing their team and ensuring their staff are happy and engaged at work.

In this role you will be part of the service desk, managing incoming tickets and providing 1st line desktop support to internal users. You will also be involved in ensuring users are able to use IT equipment properly and perhaps deliver basic training if needed.

This year they have some exciting projects lined up and they are keen to get you involved and working alongside other members of your teams to develop your skills.

As the successful Service Desk Analyst you must have:

* Windows 7
* Microsoft Office 2010
* Outlook/Exchange
* Excellent customer service skills
* Excellent communication skills
* HP Autonomy Document Management System
* Visual Files Case Management System

You will be rewarded with an excellent package that includes:

* Salary of circa £18,000 - £20,000
* Pension

This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to me ASAP to be considered.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.