it technician in pontypool

posted
job type
contract
salary
£ 11 per hour
apply now

job details

posted
location
pontypool, wales
job category
IT
job type
contract
working hours
Full-Time
salary
£ 11 per hour
reference number
ICTAB0918
apply now

job description

A client of mine in Pontypool has an immediate need for IT Support Technicians.

Responsibilities as followed:


* Provide Tier 1 technical support and troubleshooting for desktops, mobile devices, network printers.
* Manage user accounts and reset passwords in Active Directory.
* Create mailboxes and distribution list in Exchange.
* Monitor Incidents and Service Requests managed by the team are actioned in line with Service Level Agreements and react to incidents appropriately in order to ensure service availability.
* Keep detailed records of Incidents and Service Requests within the Service


Knowledge and Experience Required:


* Desktop support
* Mobile device support
* MS Active Directory accout administration and support
* MS Group Policy support
* MS Office 365 support
* MS Exchange
* Basic networking including TCPIP, DNS, Firewalls, Web Filtering
* Network printing and printers
* Windows operating systems troublehshooting
* Understanding of ITIL Service Management


Contact Amy at 0117 311 6456 or send your CV to amy.gonzales@randstad.co.uk





Randstad Technologies Ltd is acting as an Employment Business in relation to this vacancy.

qualification

a levels

educational requirements

high school