itsm systems lead - east london in stratford

job type
£ 35,000 per year
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job details

stratford, london
job category
job type
working hours
£ 35,000 per year
reference number
0117 311 6466
apply now

job description

ITSM Systems Lead - £35-£42k

Are you an experienced IT professional with a strong ITIL background? Would you like to join a non-profit organisation, currently going through a major IT investment and transformation phase? If so, this could be a great option for you…

You will join an established IT team who provide a wide range of IT support and project work for a user base of c2500. It's a predominantly Windows based environment and ITIL is at the heart of their processes and service delivery model.

Your role will be to manage the ITSM tools and systems that support the ITIL processes. You will help assess the effectiveness and efficiency of the current tools and systems and be principal point of contact for the day to day management of the tools, assisting with projects to implement and integrate new systems and provide reports and analysis on how the tools perform and what the business benefits are.

Key responsibilities:-

* Oversee all ITIL tools and systems (e.g. ServiceNow, BMC Remedy, Snow, Zendesk, Track-IT)

* Assist with new vendor selections and tool/system replacement projects

* Provide reporting from the ITSM tools based on the needs of the IT teams and assist with developing reports and delivering dashboards for key stakeholders

Skills and Experience:

* Delivering, maintaining and administering ITSM & Configuration toolsets such as Support Works, ServiceNow or similar

* Experience in working with product backlogs and prioritising to get best results

* Experience of ITIL processes including Incident, Problem & Change Management

* Working with vendors to ensure collaboration integrate multiple systems

If you are interested in applying for this role, please send an up to date copy of your CV for immediate consideration.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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