membership services adviser in city of london

posted
job type
permanent
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job details

posted
location
city of london, london
job category
customer services
job type
permanent
working hours
Full-Time
reference number
16/04/2019
phone
0207 786 8042
apply now

job description

Are you a Graduate with customer service experience and looking to work in Canary Wharf, London? This is your chance to work in a great environment with excellent benefits, job security and a salary of £26,119.

You'll be working for a not for profit medical union, one of the UK's leading membership organisations, set up over 100 years ago and are the leading union within their field. The primary role of the Membership Services Advisor is to conduct two-way communication with union members through a variety of communication channels in order to provide a world-class service whilst promoting member loyalty and brand reputation.

This diverse role will see you:

*capture, evaluate and feedback on market and competitor activity, making recommendations for the improvement of products and services.
*make and take telephone calls in order to update member account details and subscriptions, answer queries, represent the brand and deliver an exceptional member experience
*complete after call work administration and member correspondence to agreed accuracy and productivity standards
*responding to, log and rectify Adverse Incidents and Complaints
*deliver a world-class service, ensuring the retention and implementation of all provided training materials


Knowledge, Skills & Experience: You'll need:
*Proven experience in a customer service role
*a degree
*Excellent commitment to customer service
*Ability to communicate effectively by letter, email and phone
*Strong Numeracy, literacy and MS office skills

If you have the necessary skills and experience and are interested in being considered then apply now with your CV.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.

skills

accuracy,adaptability,analytical,attention to detail,communication,handle complaints,conflict resolution,detail oriented

educational requirements

university