quality assurance assistant in cardiff

job type
£ 85 per day
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job details

job category
customer services
job type
£ 85 per day
reference number
apply now

job description

Do you have a good eye for detail? Do you enjoy solving problems and providing support to teams in a fast paced environment? If the answer to these questions is yes, then keep reading and give us and apply today!

The Team

* The team sit in Retail business risk and are a 1st line risk function
* You will be working for a large motor finance company
* It's a well-established team

Job Description

* You will be carrying out point in time reviews for calls from customers in financial difficulty.
* The purpose of the role is to see how customers were treated in a particular interaction.
* You will listen to calls and review file notes, then run the interaction through a testing matrix and find the results.
* You may need to deliver results back to the business area for failed cases but 90-95% of the time it's a pass.
* Each test takes 3 hours and you will handle 10-12 cases each week.

Top 5 things that would make you stand out;

* Quality checking background
* Financial Services background
* Motor Finance experience
* Attention to detail
* Good communication skills

Randstad Business Support is acting as an Employment Business in relation to this vacancy.




NVQ Certificate/Diploma in Customer Service

educational requirements

secondry school