reception team leader in slough

posted
job type
permanent
salary
£ 26,000 per year
apply now

job details

posted
location
slough, south east
job category
construction & property
job type
permanent
working hours
Full-Time
salary
£ 26,000 per year
reference number
R TL
phone
02036800620
apply now

job description

Location: Slough

Reception Team Leader - FM service provider - Slough - £26,000 - £27,000 per annum

We currently have an exciting opportunity for a Reception Team Leader to support the TFM contract within our clients Corporate Division.

Pay and Benefits



* Salary up to £27,000 per annum
* Company pension
* Job Type: Full-time (Permanent)

Key Responsibilities



* Promote and support a first class and professional reception and meeting room service.
* Ensure the team adhere to the uniform presentation standards at all time.
* Ensure the team adhere to all the procedures as described in the procedural standards manual.
* Ensure temporary cover is arranged to ensure a high level of service is provided at all times and is kept within the agreed budget.
* To keep an accurate record of all staff holidays and sickness.
* Ensure the procedural standards manual is kept up to date.
* Liaise with the Facilities Manager with regard to improvement and alterations to reception and meeting room booking services.
* Ensure the reception area and meeting rooms are kept tidy at all times.
* Deal with all internal and external client issues.
* Generate reports as required
* Attend meetings with hosts / organiser to ensure all details of functions are covered.
* Practice attention to detail in all aspects of service and presentation, with constant monitoring in order to maintain and improve on current standards being achieved.
* To hold team meetings on a regular basis to communicate targets, standards required, company and client information
* Manage control procedures, statistical information and analysis. Complete and file all paperwork and information generated by the above.
* To assess employee performance and recognise training needs and potential as appropriate.
* To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and the client.
* To monitor the work of all staff and carry out appraisals ensuring that information is filed appropriately, with development places in place that are actively used.
* To ensure that targets, standards required, company and client information are communicated effectively to the team through morning briefings, or as required.
* Ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training.
* To ensure that the location is as clean and tidy as practically possible, to encourage all staff to actively participate in ensuring the location is well presented.
* To motivate and lead by example, ensuring you and your team have fun at work and are proud of your efforts.

Team Management



* Produce weekly staff rota and record staff attendance and ensure that weekly timesheets are completed and communicated to the Payroll department.
* Prepare job descriptions for all new staff.
* Recruit and select all location / department staff along with the Facilities Manager.
* To make a continuous assessment of the performance of all staff in order to establish training needs and development potential.
* To ensure all staff are aware of their responsibilities in maintaining the Company's commitment to Quality.
* To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and the client.
* To ensure that all employees are knowledgeable and motivated about their roles and the business through effective induction, accurate job descriptions and on the job training.
* To carry out disciplinary procedures following company guidelines and standards.
* To develop the team by empowering them, supporting them, encouraging them and maintaining an 'open door' policy.
* To monitor the development and progress of key staff at location in order to make recommendations and appointments for succession planning.
* To treat your team as you would expect to be treated yourself.

Customer Service



* To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
* To regularly monitor customer feedback and produce an appropriate action plan based on the results.
* To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
* To ensure that you deliver what you promise to the customer, client and team.
* To ensure that all agreed service objectives are met in line with client expectations.
* To be aware of changing needs of customers and to develop new products and systems accordingly.
* To ensure that all agreed service objectives are met in line with client expectations.
* To provide an excellent standard of client service.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

skills

raising po's

responsibilities

Reception Team Leader