rectifications administrator in bristol

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job details

job category
financial services
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job description

Are you seeking an Administration opportunity where no two days are the same? A position that offers excellent training and the chance to gain great experience within banking and Administration?

A new exciting opportunity has arisen for a Rectifications Administrator to work within the Insurance & Wealth division for a leading UK Bank.

The Role:

As a Rectifications Administrator you will be operating out of the Redress Team within the Customer Solutions Programme, where the objective of the team is to correct errors that arise in any of the Banks products, and putting their customers bank into the financial position they would have been in, had the error not occurred.

You will be responsible for supporting Customer Solutions Redress Managers and Project Managers in the delivery of high quality remediation outcomes for customers.

Key Responsibilities:

* Delivering excellent service, working flexibly to help customers with queries relating to varying products and business areas.
* Vetting of general customer correspondence through the use of multiple systems to determine the required resolution or action.
* Use of telephone and written correspondence to follow up on customer queries.
* Data entry to record customer information and produce money-out transactions.
* Liaising with Redress Stakeholders and Management to arrange all administrative tasks associated with swift and accurate customer remediation.
* Other duties as required.

Key Skills

* Good communication - oral and written
* Embrace coaching to develop your skills and knowledge
* Take ownership of all customer requests
* Maintain operational accuracy
* Ability to make good decisions for customers using sound judgement - understanding customer, colleague and business impact
* Understanding and interpreting data at a basic level
* Developing over time, a deeper level of expertise in all areas of Business Banking
* Flexible, adaptable to change and willing to embrace new ideas
* Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines

This role is initially on a rolling contract, and is paying 9.73 per hour and is based in Bristol. If you are interested in this role please apply for immediate consideration.

Randstad Business Support is acting as an Employment Agency in relation to this vacancy.


Administration, Project admin, redress, banking, financial services, admin assistance, business support