retentions advisor in runcorn

job type
£ 8.73 per hour
apply now

job details

runcorn, north west
job category
customer services
job type
working hours
£ 8.73 per hour
reference number
apply now

job description

Do you enjoy speaking to customers on a day to day basis, working within a busy call centre environment, and have passion for sales?

O2 are currently looking for 12 Inbound Retention Advisors to work within their Retentions team, speaking to customers on a daily basis about their upgrades requirements, accessories and retention calls from customers looking to leave O2.

A starting salary of £8.73 per hour which will rise to £11.09 per hour after 12 weeks

No sales experience required.


* Free onsite parking, canteen and chill out areas
* Overtime rates for Sundays and Bank Holidays
* Commission
* Yearly Bonus
* Pension
* Holidays

Whilst working in Retentions your responsibilities will be to:

* Demonstrate effective customer contact through inbound calls, building strong relationships, identifying opportunities to meet their requirements
* Provide the customer with the best solution at all times
* Provide the customer with additional information in effort to offer increased value for money
* Ensure that customer service levels are met and exceeded wherever possible
* Respond to all customer queries with accurate and complete information
* Set and manage customer expectations
* Identify unsatisfied customers and discuss their satisfaction
* Communicate the benefits and promote O2
* Recognise the opportunity to cross sell other O2 mobile products
* Accurately capture information regarding the customer to add to the O2 database by using fact finding techniques


Tuesday to Friday 11.30-8pm & Saturday 9.30-6pm

Candidates will be invited to complete an online pre-screen, call-handling test & interview. Start date will be Monday 15th October, and all successful candidates will be expected to commit to training of 3 weeks Monday - Friday 9-5pm.