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2 Temporary Customer service & call center jobs found in London, Greater London

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    • london, greater london
    • temporary
    • £11.00 - £11.05 per hour
    • full-time
    JOB PURPOSE:To provide contact centre (telephony) services to students with any or all enquiries relating to enrolment for new students and re-enrolment for returning students. To effectively manage student queries with an aim to resolve 'at first touch' and to liaise with subject matter experts in enrolment stakeholder teams where appropriate.MAIN DUTIES AND RESPONSIBILITIES: Staff the Enrolment Support telephone line and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively liaising with specialist teams within the Conversion and Enrolment Group where student enquiries may require further investigation in order to resolve;Interrogate student record and allied IT systems and liaise with colleagues across the university as required to ensure entitlement and to support diagnosis;Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols; Promptly document all queries through the Hub helpdesk CRMAssessment Days will take place on: Monday 16th May 2022Tuesday 17th May 2022Wednesday 25th May 2022Thursday 26th May 2022Person specificationA degreeGood understanding of University protocols and process, along with knowledge of the University enrolment process.Ability to work flexible hours (early mornings, late evenings and weekends)A commitment to delivering outstanding customer service and to proactively explore ways to improve quality of serviceAbility to deal calmly with busy and/or pressurised situationsRelevant experience of customer service delivery in an HE settingSubstantial experience of successfully delivering a customer focused (customer support) service to agreed service levels Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    JOB PURPOSE:To provide contact centre (telephony) services to students with any or all enquiries relating to enrolment for new students and re-enrolment for returning students. To effectively manage student queries with an aim to resolve 'at first touch' and to liaise with subject matter experts in enrolment stakeholder teams where appropriate.MAIN DUTIES AND RESPONSIBILITIES: Staff the Enrolment Support telephone line and deal with the full range of enrolment related student queries; diagnosing and resolving those that can be dealt with immediately at first line and effectively liaising with specialist teams within the Conversion and Enrolment Group where student enquiries may require further investigation in order to resolve;Interrogate student record and allied IT systems and liaise with colleagues across the university as required to ensure entitlement and to support diagnosis;Based upon a broad and growing understanding of the student lifecycle, to diagnose student needs, provide advice and explanation and refer students to the full range of specialist services using agreed protocols; Promptly document all queries through the Hub helpdesk CRMAssessment Days will take place on: Monday 16th May 2022Tuesday 17th May 2022Wednesday 25th May 2022Thursday 26th May 2022Person specificationA degreeGood understanding of University protocols and process, along with knowledge of the University enrolment process.Ability to work flexible hours (early mornings, late evenings and weekends)A commitment to delivering outstanding customer service and to proactively explore ways to improve quality of serviceAbility to deal calmly with busy and/or pressurised situationsRelevant experience of customer service delivery in an HE settingSubstantial experience of successfully delivering a customer focused (customer support) service to agreed service levels Randstad Business Support is acting as an Employment Business in relation to this vacancy.
    • london, greater london
    • temporary
    • £11 - £14 per year
    • full-time
    My client a local London authority are looking to on board 3 loaders to their team, where they will ensure a safe and cleaner environment. Benefits: Working for a London council Permanent position can be offeredPrevious loading experience would be preferred. Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
    My client a local London authority are looking to on board 3 loaders to their team, where they will ensure a safe and cleaner environment. Benefits: Working for a London council Permanent position can be offeredPrevious loading experience would be preferred. Still searching? Not all of our vacancies are on our website yet. We're happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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