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2 Permanent Customer service & call center jobs found in Manchester, Lancashire

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    • manchester, greater manchester
    • permanent
    • £45,000 - £50,000, per year, Benefits
    • full-time
    Account Manager Competitive salary DOE plus company benefitsManchester, (M2)Full Time, 37.5 hours per week, PermanentMonday - Friday, 9am - 5 pm Randstad is working with the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for! The Job: The individual's primary responsibility will be to communicate a vision for how our client best serves their clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development. Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employeesManage relationships with clients by ensuring a high level of customer satisfactionEstablish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performanceDrive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the clientResponsible for employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding managementEnsure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessaryReview monthly P&L and submit necessary changes to financial analystReview all labor allocations; manage over-time and time-off to avoid non-billable chargesCreate and distribute monthly invoice, ensuring it meets contractual requirementsIf this sounds like something you are interested in please reach out to find out more. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Account Manager Competitive salary DOE plus company benefitsManchester, (M2)Full Time, 37.5 hours per week, PermanentMonday - Friday, 9am - 5 pm Randstad is working with the leading global provider of skilled business-critical support services to financial, legal and professional services firms. Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for! The Job: The individual's primary responsibility will be to communicate a vision for how our client best serves their clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development. Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employeesManage relationships with clients by ensuring a high level of customer satisfactionEstablish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performanceDrive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the clientResponsible for employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding managementEnsure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessaryReview monthly P&L and submit necessary changes to financial analystReview all labor allocations; manage over-time and time-off to avoid non-billable chargesCreate and distribute monthly invoice, ensuring it meets contractual requirementsIf this sounds like something you are interested in please reach out to find out more. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • manchester, greater manchester
    • permanent
    • £19,000 - £21,000 per year
    • full-time
    An exciting opportunity for a fluent Dutch and English speaking individual to join an organisation that provides linguistic services to their clients. The successful candidate can be located in either the UK or the Netherlands. This role sits within the operations team and will be responsible in providing outstanding customer service to clients.Day to day you will:Communicate effectively with clients ensuring you understand their needs and responding to queriesSourcing for linguists that meet clients requirementsResolving concerns and complaints and escalating serious concernsConstantly building rapport with both clients and linguistsWorking across various in house systems on a daily basisAssist with the training and on boarding of new candidatesTo be successful in this role you will:Fluent in both Dutch and English - This is essential, please ensure you clearly communicate this in your application.A strong communicator with the ability to build relationships over the phoneConfident in communicating with Clients and staff over the phoneAbility to pick up new systems quicklyCustomer service background or previous experience working as a linguist or Translator would be beneficialStrong time managementAbility to plan your own workloadThis is a full time, permanent opportunity which is fully remote working. This is an opportunity to work for a large business which offers superb career progression opportunities.This role is paying up to £21000, 25 days holiday + BH and additional company benefits. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    An exciting opportunity for a fluent Dutch and English speaking individual to join an organisation that provides linguistic services to their clients. The successful candidate can be located in either the UK or the Netherlands. This role sits within the operations team and will be responsible in providing outstanding customer service to clients.Day to day you will:Communicate effectively with clients ensuring you understand their needs and responding to queriesSourcing for linguists that meet clients requirementsResolving concerns and complaints and escalating serious concernsConstantly building rapport with both clients and linguistsWorking across various in house systems on a daily basisAssist with the training and on boarding of new candidatesTo be successful in this role you will:Fluent in both Dutch and English - This is essential, please ensure you clearly communicate this in your application.A strong communicator with the ability to build relationships over the phoneConfident in communicating with Clients and staff over the phoneAbility to pick up new systems quicklyCustomer service background or previous experience working as a linguist or Translator would be beneficialStrong time managementAbility to plan your own workloadThis is a full time, permanent opportunity which is fully remote working. This is an opportunity to work for a large business which offers superb career progression opportunities.This role is paying up to £21000, 25 days holiday + BH and additional company benefits. Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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