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3 jobs found in Coventry, West Midlands

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    • coventry, west midlands
    • permanent
    • £20,500 - £20,500, per year, + Bonus 3900
    • full-time
    We have an great opportunity to join a local fleet management company with a global reach. You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions.As part of your package with this role the company offer great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary!Benefits:Salary: 20.5K basic + 3900 BonusShifts are Monday to Sunday 6-2 or 10-6Great overtime rates for weekend work On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentKnowledge of and a background from the commercial vehicle transport industry would be advantageous.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We have an great opportunity to join a local fleet management company with a global reach. You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions.As part of your package with this role the company offer great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary!Benefits:Salary: 20.5K basic + 3900 BonusShifts are Monday to Sunday 6-2 or 10-6Great overtime rates for weekend work On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentKnowledge of and a background from the commercial vehicle transport industry would be advantageous.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • coventry, west midlands
    • permanent
    • £19,500 per year
    • full-time
    I am supporting a great company in their search for a Customer Service Representative to join a customer service team of 20 in Coventry.The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience:Customer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you:Full time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I am supporting a great company in their search for a Customer Service Representative to join a customer service team of 20 in Coventry.The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience:Customer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you:Full time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • coventry, west midlands
    • permanent
    • £20,500 - £20,500, per year, + Bonus and Shift Allowance
    • full-time
    We have a great opportunity to join a local fleet management company with a global reach. You will join the Inbound Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering an excellent level of service to customers and stakeholdersAs part of your package with this role the company offers great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary as well as a £500 per annum shift allowance for working weekends! Benefits:Salary: 20.5K basic + 3900 Bonus£500 per annum shift allowance for weekend work (around 1 in 3)Shifts are Monday to Sunday 6-2 or 10-6On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Undertake regular communication to all Customers as work progresses through to completion via inbound calls and emailsChallenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possibleTo maintain and distribute the customers' dedicated spare fleet within set timesTo plan and schedule all events including ancillary equipmentLiaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occurTo ensure that all legal documentation is received and expedited accordinglyTo ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenanceTo be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and codedSee to the query process from start to finishMake sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/ Experience: Good standard of Education with a minimum of GCSE Maths and English or equivalentI.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completionTo be flexible in attitude in providing solutions to problemsAble to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We have a great opportunity to join a local fleet management company with a global reach. You will join the Inbound Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering an excellent level of service to customers and stakeholdersAs part of your package with this role the company offers great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary as well as a £500 per annum shift allowance for working weekends! Benefits:Salary: 20.5K basic + 3900 Bonus£500 per annum shift allowance for weekend work (around 1 in 3)Shifts are Monday to Sunday 6-2 or 10-6On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Undertake regular communication to all Customers as work progresses through to completion via inbound calls and emailsChallenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possibleTo maintain and distribute the customers' dedicated spare fleet within set timesTo plan and schedule all events including ancillary equipmentLiaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occurTo ensure that all legal documentation is received and expedited accordinglyTo ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenanceTo be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and codedSee to the query process from start to finishMake sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/ Experience: Good standard of Education with a minimum of GCSE Maths and English or equivalentI.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completionTo be flexible in attitude in providing solutions to problemsAble to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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