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7 jobs found in West Midlands

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    • willenhall, west midlands
    • permanent
    • £21,000 per year
    • full-time
    Do you pride yourself on providing excellent communication skills? Customer experience at the heart of everything you do? Are you looking for an established organisation with strong values and a family feel? Looking for a role to develop your skills and experience? 12 months fixed term contract.Responsibilities:Answer all incoming customer calls within agreed Service Levels Ensure that all return calls are made Handling all technical queries first line of support for or customers.Process customer ordersActively promote productsProcess customer concerns and follow through until resolution Coordination and arranging transport bookingsCommunicate delivery failures Logging all calls on ERP systemRegular support on data cleansing order book Provide support with orders on price hold, stock hold, credit hold and take ownership Office based point of contactYou will ensure all queries are accurately Inputting all correct documentationSupporting the sales team with all administration Providing exceptional level of customer service and all timesResolving customer queries Assisting with product informationBooking in returns and incoming stockMonitor back orders on a daily basis and updating customersWhat You'll needExperience in Customer Service / Customer SupportHave excellent communication and customer care skillHave the ability to manage issues from enquiry to resolutionYou will also need to be bright, efficient with a can-do attitude and the ability to think on your feet to solve problems arising.Good working knowledge of MS Office Desirable SkillsBeing proactive and flexibleIT literateMeeting deadlinesCommunicationBeing courteous and professionalBeing confident, thorough and collaborativePlanning - ability to project manage ordersGood standard of English both written and spoken and MathsThe RoleParking On-siteLocation WillenhallSalary £21,000 Progression opportunities 25 days holiday + BHMonday - Friday8.30 - 4.30 PM 12 months FTC (likelihood to go permanent) This role won't be around for long so don't delay apply now!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Do you pride yourself on providing excellent communication skills? Customer experience at the heart of everything you do? Are you looking for an established organisation with strong values and a family feel? Looking for a role to develop your skills and experience? 12 months fixed term contract.Responsibilities:Answer all incoming customer calls within agreed Service Levels Ensure that all return calls are made Handling all technical queries first line of support for or customers.Process customer ordersActively promote productsProcess customer concerns and follow through until resolution Coordination and arranging transport bookingsCommunicate delivery failures Logging all calls on ERP systemRegular support on data cleansing order book Provide support with orders on price hold, stock hold, credit hold and take ownership Office based point of contactYou will ensure all queries are accurately Inputting all correct documentationSupporting the sales team with all administration Providing exceptional level of customer service and all timesResolving customer queries Assisting with product informationBooking in returns and incoming stockMonitor back orders on a daily basis and updating customersWhat You'll needExperience in Customer Service / Customer SupportHave excellent communication and customer care skillHave the ability to manage issues from enquiry to resolutionYou will also need to be bright, efficient with a can-do attitude and the ability to think on your feet to solve problems arising.Good working knowledge of MS Office Desirable SkillsBeing proactive and flexibleIT literateMeeting deadlinesCommunicationBeing courteous and professionalBeing confident, thorough and collaborativePlanning - ability to project manage ordersGood standard of English both written and spoken and MathsThe RoleParking On-siteLocation WillenhallSalary £21,000 Progression opportunities 25 days holiday + BHMonday - Friday8.30 - 4.30 PM 12 months FTC (likelihood to go permanent) This role won't be around for long so don't delay apply now!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • coventry, west midlands
    • permanent
    • £20,500 - £20,500, per year, + Bonus and Shift Allowance
    • full-time
    We have a great opportunity to join a local fleet management company with a global reach. You will join the Inbound Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering an excellent level of service to customers and stakeholdersAs part of your package with this role the company offers great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary as well as a £500 per annum shift allowance for working weekends! Benefits:Salary: 20.5K basic + 3900 Bonus£500 per annum shift allowance for weekend work (around 1 in 3)Shifts are Monday to Sunday 6-2 or 10-6On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Undertake regular communication to all Customers as work progresses through to completion via inbound calls and emailsChallenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possibleTo maintain and distribute the customers' dedicated spare fleet within set timesTo plan and schedule all events including ancillary equipmentLiaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occurTo ensure that all legal documentation is received and expedited accordinglyTo ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenanceTo be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and codedSee to the query process from start to finishMake sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/ Experience: Good standard of Education with a minimum of GCSE Maths and English or equivalentI.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completionTo be flexible in attitude in providing solutions to problemsAble to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We have a great opportunity to join a local fleet management company with a global reach. You will join the Inbound Service Centre team ensuring vehicle downtime is kept to minimum while consistently delivering an excellent level of service to customers and stakeholdersAs part of your package with this role the company offers great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary as well as a £500 per annum shift allowance for working weekends! Benefits:Salary: 20.5K basic + 3900 Bonus£500 per annum shift allowance for weekend work (around 1 in 3)Shifts are Monday to Sunday 6-2 or 10-6On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Undertake regular communication to all Customers as work progresses through to completion via inbound calls and emailsChallenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possibleTo maintain and distribute the customers' dedicated spare fleet within set timesTo plan and schedule all events including ancillary equipmentLiaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occurTo ensure that all legal documentation is received and expedited accordinglyTo ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenanceTo be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and codedSee to the query process from start to finishMake sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/ Experience: Good standard of Education with a minimum of GCSE Maths and English or equivalentI.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completionTo be flexible in attitude in providing solutions to problemsAble to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • solihull, west midlands
    • permanent
    • £19,000 - £22,000 per year
    • full-time
    Experienced in online customer service? Do you pride yourself on your excellent communications skills? Enjoy resolving issues and and ensuring customer their needs are met? If so this could be the role for you.Main Purpose:You will be responsible for dealing with online customer enquiries through Amazon and Ebay platforms, whilst maintaining a high level of customer service and carrying out other administrative duties. What will you do?Answering customer queries via Ebay and Amazon E platformsDay to day customer service tasksInbound and outbound callsDealing with customer correspondence via online platformsProviding administrative support to the marketing and sales teamProcessing sales orders for the E-commerce side of the businessResponding to customer queriesResolving of issuesProcessing of invoicesCreating listingsCreating reports and inputting data on excelProviding a high level of customer service at all timesAbout you?Online Customer Service experience is essential Experience in Amazon/Ebay would be advantageous Sales order processing Strong communication skills at all levels Excellent interpersonal skills IT literate Microsoft Office and Google Applications Ability to work as part of a small teamOrganised and pro-active in your approach The role?Permanent - 09:00 - 17:00 PM Working with a small but helpful team that will look to support you£19,000 - £22,000On-site parkingYardley (office based)Interested, please get in touch today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Experienced in online customer service? Do you pride yourself on your excellent communications skills? Enjoy resolving issues and and ensuring customer their needs are met? If so this could be the role for you.Main Purpose:You will be responsible for dealing with online customer enquiries through Amazon and Ebay platforms, whilst maintaining a high level of customer service and carrying out other administrative duties. What will you do?Answering customer queries via Ebay and Amazon E platformsDay to day customer service tasksInbound and outbound callsDealing with customer correspondence via online platformsProviding administrative support to the marketing and sales teamProcessing sales orders for the E-commerce side of the businessResponding to customer queriesResolving of issuesProcessing of invoicesCreating listingsCreating reports and inputting data on excelProviding a high level of customer service at all timesAbout you?Online Customer Service experience is essential Experience in Amazon/Ebay would be advantageous Sales order processing Strong communication skills at all levels Excellent interpersonal skills IT literate Microsoft Office and Google Applications Ability to work as part of a small teamOrganised and pro-active in your approach The role?Permanent - 09:00 - 17:00 PM Working with a small but helpful team that will look to support you£19,000 - £22,000On-site parkingYardley (office based)Interested, please get in touch today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • solihull, west midlands
    • permanent
    • £22,000 - £24,000 per year
    • full-time
    I am working with a leading Aerospace company based in Solihull who are looking someone to join their team of 12 Customer Service Coordinators.Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is provided with a first class service at all times. Developing a comprehensive knowledge of all aspects of customer service including company objectives, guidelines, procedures & workflows, that are so important in the Aerospace market.Benefits: 22- 24K Salary Work from home 2 days a week Really Flexible start and finish times 25 Days Holiday + BH Early Friday Finish Responsibilities: First point of contact for all Aerospace customers enquiries / concernsInvestigation of Customer complaints or concerns. (Credit & Debits)Receive and respond to customer's quotation requests in an accurate and timely mannerObtain feedback from customer and update appropriate systemsReceive and process customers orders / schedules in an accurate and timely manner according to Order Review processDeveloping a knowledge of company products / part numbering systemEnsuring Aerospace guidelines and procedures are adhered to at all timesWorking alongside the Key Account Managers to support, understand and develop the customerWorking with the Technical team, Aerospace Quality team, Finance team, as well as with our Suppliers and Aerospace dedicated SCM team on a daily basis to ensure every Aerospace Customer's need is dealt with in a proper wayMonitoring and managing customers orders / schedules proactively to ensure parts are supplied on time and right first timeSkills/Experience: Computer literate (experience with SAP advantageous but not necessary) Relevant Customer Service experience: 1/2 yearsExcel knowledge: IntermediateWorking with Company procedures & WorkflowsCRM systems knowledgeIf this is the role for you click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I am working with a leading Aerospace company based in Solihull who are looking someone to join their team of 12 Customer Service Coordinators.Reporting to the Customer Services Manager the primary function of this role is to ensure the customer is provided with a first class service at all times. Developing a comprehensive knowledge of all aspects of customer service including company objectives, guidelines, procedures & workflows, that are so important in the Aerospace market.Benefits: 22- 24K Salary Work from home 2 days a week Really Flexible start and finish times 25 Days Holiday + BH Early Friday Finish Responsibilities: First point of contact for all Aerospace customers enquiries / concernsInvestigation of Customer complaints or concerns. (Credit & Debits)Receive and respond to customer's quotation requests in an accurate and timely mannerObtain feedback from customer and update appropriate systemsReceive and process customers orders / schedules in an accurate and timely manner according to Order Review processDeveloping a knowledge of company products / part numbering systemEnsuring Aerospace guidelines and procedures are adhered to at all timesWorking alongside the Key Account Managers to support, understand and develop the customerWorking with the Technical team, Aerospace Quality team, Finance team, as well as with our Suppliers and Aerospace dedicated SCM team on a daily basis to ensure every Aerospace Customer's need is dealt with in a proper wayMonitoring and managing customers orders / schedules proactively to ensure parts are supplied on time and right first timeSkills/Experience: Computer literate (experience with SAP advantageous but not necessary) Relevant Customer Service experience: 1/2 yearsExcel knowledge: IntermediateWorking with Company procedures & WorkflowsCRM systems knowledgeIf this is the role for you click apply! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • coventry, west midlands
    • permanent
    • £20,500 - £20,500, per year, + Bonus 3900
    • full-time
    We have an great opportunity to join a local fleet management company with a global reach. You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions.As part of your package with this role the company offer great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary!Benefits:Salary: 20.5K basic + 3900 BonusShifts are Monday to Sunday 6-2 or 10-6Great overtime rates for weekend work On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentKnowledge of and a background from the commercial vehicle transport industry would be advantageous.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    We have an great opportunity to join a local fleet management company with a global reach. You will join the Supplier Team dealing mostly with garages to arrange repairs and ordering parts while keeping costs low and providing great customer service solutions.As part of your package with this role the company offer great incentives to meet down time targets which can work out to be an extra £3900 on top of your salary!Benefits:Salary: 20.5K basic + 3900 BonusShifts are Monday to Sunday 6-2 or 10-6Great overtime rates for weekend work On-site parking and cycle storage28 days holidayFlexible benefitsResponsibilities:Challenge all Suppliers at all times to ensure vehicle downtime is kept to an absolute minimum and costs are updated as soon as possible.Undertake regular communication to all Customers as work progresses through to completion.To maintain and distribute the customers dedicated spare fleet within set times.To plan and schedule all events including ancillary equipment.Liaison with Customer and Repairer to arrange suitable date/s for scheduled maintenance to occur.To ensure that all legal documentation is received and expedited accordingly.To ensure the Customer is informed of work progress with regards to scheduled and unscheduled vehicle maintenance.To be able to demonstrate that vehicle downtime is managed in a proactive manner in line with agreed KPI'sWhen rechargeable work is carried out, ensure the relevant costs are accrued and coded as such and the Customer is informed making a note of the full name and full purchase order number whenever possible.Make sure the correct Supplier attends both breakdowns and defects with respect to faults covered by R&M/Warranty/Contract Maintenance etc.To ensure that either the external service provider or we attend the vehicle distress incident within agreed timescalesSkills/experience:Good standard of Education with a minimum of GCSE Maths and English or equivalentKnowledge of and a background from the commercial vehicle transport industry would be advantageous.I.T literateWill work best on their own initiative and take pride in ensuring that work is seen through to completion.To be flexible in attitude in providing solutions to problems.Able to interact confidently with customers, suppliers, be a team player, and build credibility with sameClick Apply!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • coventry, west midlands
    • permanent
    • £19,500 per year
    • full-time
    I am supporting a great company in their search for a Customer Service Representative to join a customer service team of 20 in Coventry.The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience:Customer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you:Full time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    I am supporting a great company in their search for a Customer Service Representative to join a customer service team of 20 in Coventry.The company provide software which you will be trained on and expected to support customers with their issues.Provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance when neededEnsure that all support requests are recorded accurately and professionallyEnsure any issues which require escalation are actioned in a timely mannerFollow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.Increasing the number of first time fixes by information sharing and documentation of issues on the staff knowledge base.Take responsibility for ensuring that customers are kept fully updated at all times on the progress and resolution of issues that they have logged.Build strong relationships through problem understanding, timely resolution or escalation, communicating promptly on progress, creating a positive customer experience at all timesYour skills/ Experience:Customer Service backgroundExcellent communication skillsAbility to analyse and provide query resolutionDemonstrate experience of raising tickets and point of escalationAbility to take ownership of issuesGood time management skillsGood level of ITExperience working in an analytic role beneficial but not essentialMust be self-motivated and able to work without direct supervision, taking responsibility for completing assigned tasks to the required deadlines.Benefits to you:Full time salary is £1950025 days holiday + BHPensionPrivate medical insurance after probationLife assurance after 1 yearFree Parking and easy transport linksRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • solihull, west midlands
    • permanent
    • £22,000 - £24,000 per year
    • full-time
    Are you experienced in Sales Administration? Do you enjoy coordinating tasks and building relationships? Comfortable with calculations and mathematics? Wanting to work in a fast-paced, fun and busy environment, in a modern refurbished office? If the answer is yes, please keep reading. You will be responsible for all sales support administration, working with the internal and external sales team to provide full administrative support to a designated Area Sales Manager and excellent customer service to all external customersYou will be responsible for:To process a number of sales orders on SAPAct as the first point of contact, dealing with all incoming enquiries Process sample requests, including web requests Order in samples from suppliers as requiredProduce pricing quotationsProvide product specific data sheets as requestedProvide Cleaning and Maintenance Schedules as requiredContinuously updating and maintaining an accurate CRM database in SAP of project opportunities, company marketing wall and customer detailsCRM data cleansingProduce pricing quotationsProcess factory registrations and reservationsProvide product specific data sheets as requestedProvide Cleaning and Maintenance Schedules About you? Previous experience in sales support and customer service administration Sales order processing experience and providing customers with quotations Good mathematical skills, ability calculate square-meter Evidence of strong analytical skills and strategic thinkingPrevious use of SAP would be an advantage but not essentialProven ability to deliver exceptional customer serviceMeticulous attention to detailSelf-motivated and enthusiasticAbility to work under pressure and priorities workAbility to build strong working relationships. The role: Salary is £22,000 - £24,000Parking is on-site,Hours: 08:30 AM - 17:00 PM Monday - Thursday & 4pm on Friday21 days holiday + BH Merit bonus of up to £3000 after 12 months.Day off for your birthdayPension scheme Refurbished offices all open plan Monday / Friday working from home after trainingLocation: TyseleyApply for this exciting opportunity today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you experienced in Sales Administration? Do you enjoy coordinating tasks and building relationships? Comfortable with calculations and mathematics? Wanting to work in a fast-paced, fun and busy environment, in a modern refurbished office? If the answer is yes, please keep reading. You will be responsible for all sales support administration, working with the internal and external sales team to provide full administrative support to a designated Area Sales Manager and excellent customer service to all external customersYou will be responsible for:To process a number of sales orders on SAPAct as the first point of contact, dealing with all incoming enquiries Process sample requests, including web requests Order in samples from suppliers as requiredProduce pricing quotationsProvide product specific data sheets as requestedProvide Cleaning and Maintenance Schedules as requiredContinuously updating and maintaining an accurate CRM database in SAP of project opportunities, company marketing wall and customer detailsCRM data cleansingProduce pricing quotationsProcess factory registrations and reservationsProvide product specific data sheets as requestedProvide Cleaning and Maintenance Schedules About you? Previous experience in sales support and customer service administration Sales order processing experience and providing customers with quotations Good mathematical skills, ability calculate square-meter Evidence of strong analytical skills and strategic thinkingPrevious use of SAP would be an advantage but not essentialProven ability to deliver exceptional customer serviceMeticulous attention to detailSelf-motivated and enthusiasticAbility to work under pressure and priorities workAbility to build strong working relationships. The role: Salary is £22,000 - £24,000Parking is on-site,Hours: 08:30 AM - 17:00 PM Monday - Thursday & 4pm on Friday21 days holiday + BH Merit bonus of up to £3000 after 12 months.Day off for your birthdayPension scheme Refurbished offices all open plan Monday / Friday working from home after trainingLocation: TyseleyApply for this exciting opportunity today!Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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