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2 Permanent Customer service & call center jobs found in Solihull, West Midlands

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    • solihull, west midlands
    • permanent
    • £21,000 - £25,000 per year
    • full-time
    Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading.This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales callsMaintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team membersAttend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you?Customer centric in your approach is essentialExperienced in a customer service role and processing sales orders Self-motivated and enthusiastic to hit targetsAlways looking for opportunities to continually improve personally and as a company Educated to a minimum of GCSE (or equivalent) in English and Maths Good communication skills in both Written and oral communications. IT literate - Microsoft applications / CRMAble to build and maintain strong relationships with customers and Team Good organisation and planning skills Ability to perform under pressureThe Role £21,000 - £25,000 depending on experience25 days holiday + BHParking on-site Permanent positionMonday - Friday 09:00AM - 17:30 PMDon't miss out out on this opportunity, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you customer focused in your approach? Is providing a high level of service at the heart of all you do? Like to build and develop great relationships with those internally and externally? Have you previously supported a sales team? If the answer is yes, please keep reading.This is a fantastic opportunity to work as part of a small, friendly and supportive Sales and Customer Service team for a company that really do make a difference. Pro-active and reactive customer service and sales callsMaintaining the CRM to a high degree of accuracy Process orders with high levels of attention to detail Booking Surveys for Field reps Building and maintaining strong relationships with customers and Team membersAttend and represent the company at exhibitions Complaint Handling Booking returns with courier Export Admin Assist customers via Web Chat. Any other requirements that meet the needs of the businessAbout you?Customer centric in your approach is essentialExperienced in a customer service role and processing sales orders Self-motivated and enthusiastic to hit targetsAlways looking for opportunities to continually improve personally and as a company Educated to a minimum of GCSE (or equivalent) in English and Maths Good communication skills in both Written and oral communications. IT literate - Microsoft applications / CRMAble to build and maintain strong relationships with customers and Team Good organisation and planning skills Ability to perform under pressureThe Role £21,000 - £25,000 depending on experience25 days holiday + BHParking on-site Permanent positionMonday - Friday 09:00AM - 17:30 PMDon't miss out out on this opportunity, please apply today! Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    • solihull, west midlands
    • permanent
    • £26,000 - £30,000 per year
    • full-time
    Are you an experienced Administrator looking for a new challenge? Do you want the opportunity to run your own team? Then this could be the role for you!I am currently working with a small business based in Solihull with big plans for growth. They are looking to bring their administration function in house and need a strong Administrator to support the transition as well as uphold the company's stellar reputation in the industry.Benefits: Salary 26-30KGreat progression opportunities Working from home 1 day a weekPrivate medicalParking on siteResponsibilities:Reviewing existing administration processes within the business to improve and streamlineResearch and implementation of CRM softwareBuild out of internal administration team over an 18 - 24 month periodLiaising with customers and suppliersUpdating clients on latest insurer newsAssisting with data gathering and checking for clients renewalsAssisting with renewal report writing for clientsFirst post of call for any claims, invoicing and general client queriesPut the client at the heart of everything you do to deliver great client outcomesProactively manage all client affairs in a prompt and efficient mannerEnsure clients are attentively listened too to identify issues or needsMaintain a strong working relationship with all employers that you work alongside to become a key contact pointCommunicate clearly and precisely at all levelsPlan, organise and prioritise workload, to ensure work is dealt within agreed service standardsEnsure client records are accurate and kept up to date as per the company proceduresAttend training sessions, maintain your own training files and develop relevant knowledge and skills.The post holder will proactively comply with and promote all organisation policies, especially those relating to the Financial Conduct Authority.Skills/Experience: Experience of working in the financial services industryClient facing experienceProfessional qualifications, or willingness to undertake relevant study (IF1, IF7, GR1)An awareness of compliance issues and adhere to proceduresRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    Are you an experienced Administrator looking for a new challenge? Do you want the opportunity to run your own team? Then this could be the role for you!I am currently working with a small business based in Solihull with big plans for growth. They are looking to bring their administration function in house and need a strong Administrator to support the transition as well as uphold the company's stellar reputation in the industry.Benefits: Salary 26-30KGreat progression opportunities Working from home 1 day a weekPrivate medicalParking on siteResponsibilities:Reviewing existing administration processes within the business to improve and streamlineResearch and implementation of CRM softwareBuild out of internal administration team over an 18 - 24 month periodLiaising with customers and suppliersUpdating clients on latest insurer newsAssisting with data gathering and checking for clients renewalsAssisting with renewal report writing for clientsFirst post of call for any claims, invoicing and general client queriesPut the client at the heart of everything you do to deliver great client outcomesProactively manage all client affairs in a prompt and efficient mannerEnsure clients are attentively listened too to identify issues or needsMaintain a strong working relationship with all employers that you work alongside to become a key contact pointCommunicate clearly and precisely at all levelsPlan, organise and prioritise workload, to ensure work is dealt within agreed service standardsEnsure client records are accurate and kept up to date as per the company proceduresAttend training sessions, maintain your own training files and develop relevant knowledge and skills.The post holder will proactively comply with and promote all organisation policies, especially those relating to the Financial Conduct Authority.Skills/Experience: Experience of working in the financial services industryClient facing experienceProfessional qualifications, or willingness to undertake relevant study (IF1, IF7, GR1)An awareness of compliance issues and adhere to proceduresRandstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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