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1 job found in Redhill, Surrey

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    • kingswood, surrey
    • contract
    Assistant Manager - Quality AssuranceLocation: Kingswood, Surrey (remote)Length: 6 monthsA well-known investment management services provider is currently looking for an experienced Assistant Quality Assurance Manager to work within the Client Engagement DepartmentThis is a varied and exciting role in the complaints team reporting to the Quality Assurance Manager. You will manage a Quality Assurance team responsible for monitoring the outcomes of complaints which could carry a financial, regulatory or reputational implication for the business. The complaints relate to Workplace Investing products and services offered by the client and may be regulated and complex in natureAs part of our commitment to Treating Customers Fairly (TCF), you will be expected to fully adhere to and follow those procedures which are in place, ensuring that all customers you have contact with receive the highest level of customer service, on a consistent basis. It will also be essential that you fully understand what the 6 TCF principles are and how they affect your department, feeding back any client comments to your Line Manager/TCF ChampionResponsibilities:Using SMART principles, identify achievable but incremental quality and team/individual performance goals and objectives and agree these with the Quality Assurance ManagerAdherence to an employee-oriented company culture that emphasises quality, continuous improvement, key employee retention and development, and high performanceResponsible for creating a positive team environment fostering a spirit of teamwork with clearly defined boundaries, which promote the clients values and behavioursInspire team members to act with focus, discipline and a sense of urgency ensuring the reputation and business integrity is upheldSupporting, where applicable, the Quality Assurance Manager and HR in the recruitment of staff, including attending key interviews, to maintain a professional and knowledgeable team Skills:Relevant financial services background (preferably UK mutual funds and/or life and pensions)Significant experience of working in a high-paced complaint handling environment, within financial services, is preferredProven track record of successful people management; experience in activity planning, performing one to ones, developing personal development plans, delivering feedback and managing performance/attendance
    Assistant Manager - Quality AssuranceLocation: Kingswood, Surrey (remote)Length: 6 monthsA well-known investment management services provider is currently looking for an experienced Assistant Quality Assurance Manager to work within the Client Engagement DepartmentThis is a varied and exciting role in the complaints team reporting to the Quality Assurance Manager. You will manage a Quality Assurance team responsible for monitoring the outcomes of complaints which could carry a financial, regulatory or reputational implication for the business. The complaints relate to Workplace Investing products and services offered by the client and may be regulated and complex in natureAs part of our commitment to Treating Customers Fairly (TCF), you will be expected to fully adhere to and follow those procedures which are in place, ensuring that all customers you have contact with receive the highest level of customer service, on a consistent basis. It will also be essential that you fully understand what the 6 TCF principles are and how they affect your department, feeding back any client comments to your Line Manager/TCF ChampionResponsibilities:Using SMART principles, identify achievable but incremental quality and team/individual performance goals and objectives and agree these with the Quality Assurance ManagerAdherence to an employee-oriented company culture that emphasises quality, continuous improvement, key employee retention and development, and high performanceResponsible for creating a positive team environment fostering a spirit of teamwork with clearly defined boundaries, which promote the clients values and behavioursInspire team members to act with focus, discipline and a sense of urgency ensuring the reputation and business integrity is upheldSupporting, where applicable, the Quality Assurance Manager and HR in the recruitment of staff, including attending key interviews, to maintain a professional and knowledgeable team Skills:Relevant financial services background (preferably UK mutual funds and/or life and pensions)Significant experience of working in a high-paced complaint handling environment, within financial services, is preferredProven track record of successful people management; experience in activity planning, performing one to ones, developing personal development plans, delivering feedback and managing performance/attendance

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