You are successfully logged out of your my randstad account

You have successfully deleted your account

1 Permanent Manufacturing & production job found in Shirley, West Midlands

filter5
clear all
    • birmingham, west midlands
    • permanent
    • £35,000 - £40,000 per year
    • full-time
    As Technical Service Operations Manager you will have the primary responsibility of ensuring organisational effectiveness by providing leadership for the branch's Technical Service Department. You will lead and oversee technical service, organisational, disciplinary, and economic aspects thus hold a challenging, future-oriented key position.The RoleOffice based - Currently in Digbeth but looking to move to the outskirtsSalary up to £40k25 days holiday + BHMonday - Thursday: 08:45 - 17:00 - Friday: 08:45 - 16:45Your responsibilitiesDevelopment of a deep understanding of our customers needs, our service business model and our organisational structure and processesOversee and manage our Technical Service Quality Management SystemsFurther development and implementation of a comprehensive technical service strategy and creating the associated implementation roadmap for establishing our future service organisationDefinition of clear milestones, introducing controlling KPIs and developing new service products and effective concepts for the Technical ServiceIdentification and realisation of opportunities to optimise and further develop all existing service processes and procedures as well as the interaction between service and salesBe actively engaged within the industry to understand the customer's market and technical challengesEnsuring customer satisfaction and long-term loyalty by establishing customer relationships, maintaining a high level of customer support and outstanding service qualityYour qualifications: You have completed technical, medical or scientific studies with an engineering degree, alternatively commercial or medical-technical training with corresponding professional experience or an equivalent level of qualification >10 years of comprehensive work experience and relevant knowledge in the field of service, e.g. Technical Customer Services>7 years of profound management experience of service teamThe ability to identify growth potentials, to develop strategies for realisation, to derive realistic goals and to achieve themProfound experience in building and scaling a national service organisation as well as service structuresStrong passion for service excellence with a high degree of customer and quality orientation A high sense of responsibility and a solution oriented and process improvement mindsetExcellent organisational skills and the ability to direct and manage multiple projects simultaneously, under frequently changing priorities and meet deadlinesWork experience in an international organisation in collaboration with corporate HQ is desiredA team builder and player, who acts as a coach Very good communication skills, able to communicate both verbally and in writing, at an excellent level in English Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
    As Technical Service Operations Manager you will have the primary responsibility of ensuring organisational effectiveness by providing leadership for the branch's Technical Service Department. You will lead and oversee technical service, organisational, disciplinary, and economic aspects thus hold a challenging, future-oriented key position.The RoleOffice based - Currently in Digbeth but looking to move to the outskirtsSalary up to £40k25 days holiday + BHMonday - Thursday: 08:45 - 17:00 - Friday: 08:45 - 16:45Your responsibilitiesDevelopment of a deep understanding of our customers needs, our service business model and our organisational structure and processesOversee and manage our Technical Service Quality Management SystemsFurther development and implementation of a comprehensive technical service strategy and creating the associated implementation roadmap for establishing our future service organisationDefinition of clear milestones, introducing controlling KPIs and developing new service products and effective concepts for the Technical ServiceIdentification and realisation of opportunities to optimise and further develop all existing service processes and procedures as well as the interaction between service and salesBe actively engaged within the industry to understand the customer's market and technical challengesEnsuring customer satisfaction and long-term loyalty by establishing customer relationships, maintaining a high level of customer support and outstanding service qualityYour qualifications: You have completed technical, medical or scientific studies with an engineering degree, alternatively commercial or medical-technical training with corresponding professional experience or an equivalent level of qualification >10 years of comprehensive work experience and relevant knowledge in the field of service, e.g. Technical Customer Services>7 years of profound management experience of service teamThe ability to identify growth potentials, to develop strategies for realisation, to derive realistic goals and to achieve themProfound experience in building and scaling a national service organisation as well as service structuresStrong passion for service excellence with a high degree of customer and quality orientation A high sense of responsibility and a solution oriented and process improvement mindsetExcellent organisational skills and the ability to direct and manage multiple projects simultaneously, under frequently changing priorities and meet deadlinesWork experience in an international organisation in collaboration with corporate HQ is desiredA team builder and player, who acts as a coach Very good communication skills, able to communicate both verbally and in writing, at an excellent level in English Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

It looks like you want to switch your language. This will reset your filters on your current job search.