senior customer service advisor - stockton in stockton-on-tees

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job details

stockton-on-tees, north east
job category
customer services
job type
working hours
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job description

As a Senior Customer Service Advisor, you'll be required to deliver the highest standards of customer and colleague service in pursuit of resolving customer complaints within regulatory timescales, providing clear and concise outcomes to restore faith in Barclaycard.

What will you be doing?

* You will manage customer complaints end to end (logging to resolution)
* You will undertake diligent complaint investigation to ensure the correct customer outcome is reached
* You will ensure complaints management is undertaken via both inbound and outbound customer contact over all available customer contact channels (telephone, email, written, web, etc.)
* You will fully utilise all available customer/colleague channels to communicate effectively with your customers
* You will work as part of the pro-active customer contact team managing outbound contact to improve specific scenarios that could result in customer detriment &/or complaint's

What we're looking for:

* An expert working knowledge of customer management practices
* Customer service and relationship management skills to deal with external customers on sensitive issues
* Knowledge of back office and peripheral functions, for example fraud, disputes, internet helpdesk
* Knowledge of mandatory regulation requirements, including FCA (Financial Conduct Authority), DPA (Data Protection Act) and DDA (Disability Discrimination Act).
* Keyboard and screen navigation skills

If you can see yourself in a role such as this one then please apply today to hear more about this exciting opportunity.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003


communication,handle complaints,customer care