service desk analyst - poole - £18,000 to £21,000

posted
job type
permanent
salary
£ 18,000 per year
apply now

job details

posted
location
poole, south west
job category
IT
job type
permanent
working hours
Full-Time
salary
£ 18,000 per year
reference number
AA29
apply now

job description

Service Desk Analyst - Poole - £18,000 to £21,000

A well regarded managed service provider is looking to further bolster its Service Desk team. You will be responsible for handling 1st line calls and emails to provide customers with technical support - first time fix and/or escalate these queries to the 2nd / 3rd line team.

You will have excellent customer services skills, a strong interest in IT and ideally have some previous experience working on a service desk. It's important you are a strong communicator and team player with a thirst for knowledge and professional development - the company will pay for your certifications!

As the successful candidate you must have provided support on:

- Microsoft Windows 7 +

- MS Office 10

- Experience of office 365 would be an advantage

- Active Directory

You will be rewarded with an excellent package that includes:

- Basic salary of circa £18,000 - £21,000 depending on skills and experience
- Pension
- Discounts
- Career progression
- Company paid certifications
- Free Parking

This is an urgent vacancy where the hiring manager is looking to shortlist for interview immediately. Please send a copy of your CV to Abul Ali ASAP to be considered.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.