service desk analyst in cheltenham

job type
£ 23,000 per year
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job details

cheltenham, south west
job category
job type
working hours
£ 23,000 per year
reference number
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job description

Service Desk Analyst (First Line) - Bishops Cleeve - £23,000

Do you want to join an IT Service Desk where the emphasis is on providing high-quality support in a fun and relaxed environment? Do you want to work for an established market leader that provides an un-paralleled career opportunity in IT and Support? Then this could be the perfect job for you...

They have several offices across the UK and have an enjoyable and relaxed culture, but they still maintain a professional focus on providing a great IT Service to their users. Their head office in Bishops Cleeve has great facilities and they will provide you with a free lunch each day!

As an IT Support Service Desk Analyst the primary role will be to provide a first class level of customer service to all users and provide initial resolution of IT incidents where possible. If you can't fix it first time then the call will be escalated to a dedicated 2nd Line team. You will also have the opportunity to get you involved in different projects, working along more experienced members of the team to expand your skillset and project experience.

As the successful candidate you should have:

* Microsoft Office 365
* Windows 10
* Active Directory
* Excellent communication skills
* Troubleshooting experience
* Valid driving license
* Eligible to work in the UK

Its important you have a strong desire to learn and develop your skills. They want someone who will do everything they can to resolve any issues that come, before escalating to the 2nd line.

In return, they will provide you with a generous package;

* c£23,000
* Free lunch
* Pension
* Private health care

This is an urgent vacancy and they are looking to interview as soon as possible. If you are a good fit for the position, please send across your most up to date CV to be considered.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.


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