social media support specialist in belfast

posted
job type
permanent
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job details

posted
location
belfast, northern ireland
job category
marketing & PR
job type
permanent
working hours
Full-Time
experience
Clientside
reference number
CBEAVK5
apply now

job description

The Role:

This is a front-line role, responsible for monitoring and responding to comments and feedback through social media channels. While the primary focus is on social media, this role also supports customers through, email, voice, chat and community forums.

Requirments:



* Fluency in written and spoken English & German/
* At least 6 months' experience in a customer service environment.


* Experience using popular social media platforms, especially Facebook & Twitter.


* Excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability.


* Creative writing skills - ability to repeat the same message, written in different ways and tailor to customer technical expertise level.
* Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality.
* Ability to multitask, plan and prioritise workload, and work on their own accord. Diplomatic and cool under pressure.


* Ability to work effectively in a fast-pace, dynamic and changing environment.
* Excellent negotiation skills and ability to deal confidently with escalations /complaints.
* Ability to look beyond obvious solutions and experiment with different approaches.

Hours: 40/week Monday to Sunday on rotational basis

Benefits:



* Bright, modern, exciting place to work with excellent staff facilities.
* City centre location.
* Onsite gym and cafe.
* 28 days annual leave.
* Employee discounts scheme.
* Pension scheme.
* Excellent relocation package.
* Annual Reward & Recognition Ceremony.
* Professional development opportunities.

Relocation:

Belfast is a very welcoming city and we do our best to make sure the move is as easy and enjoyable as possible!



* Reimbursement of initial travel costs to Belfast
* 7 nights in a city centre hotel upon arrival
* Support in finding accommodation, opening bank accounts and much more.
* Advance in wages to help with first month's rent and deposit.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

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