technical support analyst in swindon

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£ 27,000 per year
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job details

swindon, south west
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job type
working hours
£ 27,000 per year
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job description

Position: Technical Support Analyst

Location: Swindon

The Role: The successful candidate will ensure all customer deliverables are met for existing in-service support contracts, and aid the development of new agreements.


* Collating information from multiple internal departments into professional support reports.
* Ensuring support requests and maintenance tasks are dealt with by appropriate teams.
* Responding to and implementing requests for post design services.
* Completing task acceptance forms and documenting work plans.
* Orchestrating written proposals for new contracts through the aggregation of commercial & technical content.
* Invitations to tender, reviewing statements of work, and checking cost and resource estimates.
* Engineering design flow facilitation and administration.
* Project support and quality assurance for customer deliverables.
* Regulatory standards review and process synchronisation.
* Intellectual property protection and patent application.
* Factored product supplier compliance.

Skills / Experience / Qualifications:

* Strong technical administration.
* Experience working in an engineering / manufacturing / defence environment.
* English language A-level or equivalent years of experience.
* Demonstrable experience producing high quality technical content.
* Practise in the implementation of contractual arrangements.
* Experience of working within at least one of the following fields: integrated logistics support, engineering, supply chain management, or operations management.
* Microsoft Excel.

Randstad Technologies Ltd is a leading specialist recruitment business for the IT industry. Please note that due to a high level of applications, we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.