technical support specialist - russian speaking in city of london

posted
job type
contract
salary
£ 35,000 per year
apply now

job details

posted
location
city of london, london
job category
IT
job type
contract
working hours
Full-Time
salary
£ 35,000 per year
reference number
ZZ6851
apply now

job description

Are you an ambitious, enthusiastic, self-starter? Would you love the chance to progress your career and work with one of the world's leading internet search providers?

Would you like to be based in their innovative London offices, with free breakfast and lunch, on site gym, outdoor roof-top work spaces, spa facilities, sleep pods and many themed, comfortable and original working spaces? A good work / life balance is at the top of the priority list for this employer!

Description:

Title: Technical Support Specialist
Location: London, Victoria
Duration: asap for 12 months

Excellent written and verbal communications skills in English AND Russian is a must.

The team provide support to the company's global Sales, Business Development and Partnerships teams. You'll be responsible on supporting and troubleshooting issues with our partners in the Payments vertical team. You'll collaborate closely with the engineering and finance groups to create or document technical solutions and provide issue resolutions that enable our customers to continue run their Ads and/or purchase at Play.

Responsibilities:
- Monitor, identify and troubleshoot issues for partners integrations
- Act as point of contact to discuss post-launch issues with partners
- Identify opportunities for process improvements
- Accurately maintain case management system, and record status of work
- Utilize debugging tools to fix or triage partner issues autonomously
- Identify when cases require escalation, and engage with higher support tiers to handoff cases
- Follow documented process flows and playbooks to resolve partner issues
- Ensure prompt and proper resolution of technical challenges
- Document new processes and keep documentation up to date


Requirements:
- Computer science or equivalent is a must.
- Working knowledge on SQL and Linux operation system.
- Strong sense of responsibility and ability to work independently. Proactivity is very important for this role.
- Excellent interpersonal communication skills. Capable to describe the story telling of an issue
- Programming or scripting experience is a plus.
- Payments or Banking industry experience is a plus
- Previous experience with regular expressions is a plus.
- Strong analytical skills, troubleshooting and problem-solving skills.
- Good at documenting new processes and keeping up to the date current documentation.
- Detail and process oriented.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

skills

linux

qualification

a levels

educational requirements

university