telephony advisor in wolverhampton

posted
job type
temporary
salary
£ 7.77 per hour
apply now

job details

posted
location
wolverhampton, west midlands
job category
customer services
job type
temporary
working hours
Full-Time
salary
£ 7.77 per hour
reference number
MJ75192

job description

About Our Client


Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.


Job Responsibilities:


Key Responsibilities:

  • Carry out a range of demanding clerical or customer service duties, ensuring that the work is completed accurately and adhere to all specified Bank processes, procedures, standards and relevant external regulations.
  • As appropriate oversee the workflow of other colleagues, giving appropriate advice, guidance and direction to ensure work is completed in an efficient and timely manner.
  • Respond to a range of demanding enquiries, clarifying customers understanding of the information being given.
  • Act as a source of expertise to junior / less experience team members providing coaching as support where necessary and arranging more formal training as appropriate.
  • Contribute to the appraisal process, collecting and keeping appropriate data.
  • Identify and suggest improvements to new and existing processes / procedures / systems.
  • Where required verify and check the work of other colleagues.
  • When required support line management with the implementation of changes in own work area.
  • Undertake duties at a similar or lower level as required.
  • Required to service BAU calls

If you're interested in supporting customers, communities and businesses then a role with Lloyds Banking Group could be for you.

Randstad Financial & Professional encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Randstad Financial & Professional acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003

skills

adaptability,caring,confidence,communication,handle complaints,customer care,empathy,flexible,friendliness,handlestress,increase customer retention,multitasking,patience,people oriented,public speaking,responsible,teamwork,time management,verbal communication,written communications