Are you currently working in a Telesales/ Call Centre Management position and are you looking for a new challenge? Do you see yourself as a leader that is able to drive the best results in your team? Are you seen by your team as a coach and mentor that will push them to be successful? If so, this role might be just what you're looking for!
I am currently looking for a Telesales Manager or Call Centre Manager to join a thriving organisation that is close to Birmingham/ Solihull.
You will be working in a fast paced environment, looking to bring out the best in your team and to help them to continue in their successes.
Your ResponsibilitiesCoaching, inspiring and motivating an established sales teamEnsuring the team meets the sales targetsProvide ongoing training, development, and performance managementDeveloping sales strategies to guarantee success and growthDeveloping and maintaining customer relationshipsDisciplined use of CRM system, communication and customer managementHandling customer complaints and enquiriesMonitoring random calls for quality assuranceForecasting and analysing sales dataRegular reporting of KPI's to directorsKeeping to targets and managing KPI'sBasic HR knowledgeRecruitmentDisciplinary proceduresStaff Appraisals
Your Skills/ ExperienceCall Center Management: 5 yearsSales Management: 5 years Telesales experienceExperience of managing a teamExcellent verbal and written communication skillsExcellent analytical skillsAbility to prioritise and handle multiple tasks at any given timeDetail orientedLeading from the frontHighly self-motivatedHighly enthusiasticA strong desire to do whatever is required to achieve targets