bilingual customer service entrylevel in folsom

posted
job type
temporary
salary
US$ 12.50 per hour
apply now

job details

posted
location
folsom, california
job category
Administrative & Support Services
job type
temporary
salary
US$ 12.50 per hour
reference number
S_662072
apply now

job description

Randstad is currently hiring for one of the largest healthcare service providers in the country! This company is both willing to train and build up those who pride themselves on quality customer service. If you have a love for helping people and a friendly demeanor then this is the position for you.

To apply email your resume to kathleen.hamilton@randstadusa.com or text 954.361.3875 with the best time for us to talk.

Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.
- Track and document all inquiries using the applicable systems.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.

You will be required to meet Quality Assurance (QA) and other key performance metrics.

Working hours: 7:00 AM - 4:00 PM

Skills:
- Bilingual Preferred but not required
- High school diploma, GED, or equivalent is required.
- Organizational and customer service skills are a must.
- Computer literacy and typing competency will be test via online assessment.

Qualifications:
Do not miss out on this year's open enrollment hiring! After testing and a phone interview we will be extending job offers to qualified candidates!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

skills

- Bilingual Preferred but not required - High school diploma, GED, or equivalent is required. - Organizational and customer service skills are a must. - Computer literacy and typing competency will be test via online assessment.

qualification

Do not miss out on this year's open enrollment hiring! After testing and a phone interview we will be extending job offers to qualified candidates!

responsibilities

- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children. - Track and document all inquiries using the applicable systems. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. You will be required to meet Quality Assurance (QA) and other key performance metrics.

educational requirements

High School