call center senior representative inbound in cypress

posted
job type
permanent
salary
US$ 17 per hour
apply now

job details

posted
location
cypress, california
job category
Administrative & Support Services
job type
permanent
salary
US$ 17 per hour
reference number
S_661771
phone
949-727-3205
apply now

job description

An industry leader in Cypress, California is looking for an Entry Level Customer Service Role.

These are Temp to Hire positions (no temp time)

Job Duties:
- Review funding documents received from dealerships
- Verify documentation is received
- Answer calls from dealers to review status on contracts
- Ask appropriate questions to identify the root cause of calls to generate effective solutions for AHFC and dealer while resolving conflict
- Follow up on dealer issues and concerns (contract errors) in a timely manner
- Complete data entry of contract information into the system to assist team in processing all packages received daily
- Adhere to legal and operational compliance by strictly following all company policy and procedures

Responsibilities:
Responsibilities:
- Assist Credit department with verifying and processing contract information
- Assist dealers with inquires in a fast paced call center

Assignment Description:
- Ready to transition from retail/hospitality role into the corporate setting then this is the perfect role for you!

Working hours: 8:00 AM - 5:00 PM

Skills:
Qualifications and Skills:
--Good Communication skills
--Experience in customer service role and problem resolution
--Bilingual (Spanish) is a plus

Qualifications:
Education:
- Bachelors Degree is required of 6 months out from completion
Schedule:
- Monday-Friday 8am-5pm with one hour lunch
IF YOU ARE QUALIFIED & INTERESTED, PLEASE EMAIL YOUR RESUME TO Katrina:
katrina.ramsay@randstadusa.com

**All candidates must be willing to submit to a criminal background check, drug screen & also have reliable transportation!

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

skills

Qualifications and Skills: --Good Communication skills --Experience in customer service role and problem resolution --Bilingual (Spanish) is a plus

qualification

Education: - Bachelors Degree is required of 6 months out from completion Schedule: - Monday-Friday 8am-5pm with one hour lunch IF YOU ARE QUALIFIED & INTERESTED, PLEASE EMAIL YOUR RESUME TO Katrina: katrina.ramsay@randstadusa.com **All candidates must be willing to submit to a criminal background check, drug screen & also have reliable transportation!

responsibilities

Responsibilities: - Assist Credit department with verifying and processing contract information - Assist dealers with inquires in a fast paced call center Assignment Description: - Ready to transition from retail/hospitality role into the corporate setting then this is the perfect role for you!

educational requirements

Bachelors