call center software business analyst iii in atlanta

posted
job type
temp to perm
salary
US$ 65 per hour
apply now

job details

posted
location
atlanta, georgia
job category
Information Technology
job type
temp to perm
salary
US$ 65 per hour
reference number
631500
phone
.
apply now

job description

job summary:

The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. They will need to have strong coaching, mentoring, training and facilitation skills as well as be able to effectively manage multiple assignments and priorities. They will need to estimate, plan, schedule, organize, coordinate, and execute activities.

Candidate must be detailed and analytical. Understand broad call center requirements and how they integrate together. Have an understanding and analysis of call center overall.

Skillset:

- Required: Call center, Cisco preferred, IVR, agile / scrum, testing, Call routing

- Desirable: Speech, UI, voice recording, workforce management, call center reporting and metrics, analytics

 
location: Atlanta, Georgia
job type: Contract
salary: $65 - 75 per hour
work hours: 8 to 5
education: No Degree Required
 
responsibilities:

The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. They will need to have strong coaching, mentoring, training and facilitation skills as well as be able to effectively manage multiple assignments and priorities. They will need to estimate, plan, schedule, organize, coordinate, and execute activities.

 
qualifications:

Candidate must be detailed and analytical. Understand broad call center requirements and how they integrate together. Have an understanding and analysis of call center overall.

 
skills: Skillset:

- Required: Call center, Cisco preferred, IVR, agile / scrum, testing, Call routing

- Desirable: Speech, UI, voice recording, workforce management, call center reporting and metrics, analytics


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

skills

Skillset:
- Required: Call center, Cisco preferred, IVR, agile / scrum, testing, Call routing
- Desirable: Speech, UI, voice recording, workforce management, call center reporting and metrics, analytics

qualification

Candidate must be detailed and analytical. Understand broad call center requirements and how they integrate together. Have an understanding and analysis of call center overall.

 

responsibilities

The Business Systems Analyst III primary role is to support systems and staff by recommending and implementing system enhancements that promote efficiency, compliance and growth. They will need to have strong coaching, mentoring, training and facilitation skills as well as be able to effectively manage multiple assignments and priorities. They will need to estimate, plan, schedule, organize, coordinate, and execute activities.

educational requirements

No Degree Required