call center specialists in aurora, co

posted
job type
temp to perm
salary
US$ 17 per hour
apply now

job details

posted
location
aurora, colorado
job category
Administrative & Support Services
job type
temp to perm
salary
US$ 17 per hour
reference number
S_661710
apply now

job description

Randstad is servicing a World-Class Leader in the healthcare industry who is seeking Customer Service Specialists in Aurora, CO.

Responsibilities:
The ideal candidate will be available to handle member inquiries, represent the health plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues, respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history and medical services, initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed, evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery, document according to procedure, assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted and effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns.

Working hours: 1:45 PM - 10:45 PM

Skills:
Is this you?
-Can you type 30 WPM? (you will be tested)
-Do you have 1 or more years of Call Center experience?
-Do you have experience in healthcare? (Not required but a plus)
-Can you complete 100% attendance for the 1st 90 days?
-Do you have at least a High School Diploma or equivalent?
-Are you flexible?
-Can you be empathetic?

Qualifications:
Hours: M-F 1:45pm ??? 10:45pm (weekends are available)
Training hours are M-F 8am-5pm for 3 weeks
Pay: $18/per hour

The interview process is moving FAST so if you'd like to be considered, please respond by requesting the brief typing test and emailing me your updated resume ASAP to marci.cohen@randstadusa.com

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

skills

Is this you? -Can you type 30 WPM? (you will be tested) -Do you have 1 or more years of Call Center experience? -Do you have experience in healthcare? (Not required but a plus) -Can you complete 100% attendance for the 1st 90 days? -Do you have at least a High School Diploma or equivalent? -Are you flexible? -Can you be empathetic?

qualification

Hours: M-F 1:45pm ??? 10:45pm (weekends are available) Training hours are M-F 8am-5pm for 3 weeks Pay: $18/per hour The interview process is moving FAST so if you'd like to be considered, please respond by requesting the brief typing test and emailing me your updated resume ASAP to marci.cohen@randstadusa.com

responsibilities

The ideal candidate will be available to handle member inquiries, represent the health plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues, respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history and medical services, initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed, evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery, document according to procedure, assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted and effectively diffuse anger, tension, and hostility, within regulatory guidelines, of members expressing concerns.

educational requirements

High School